KTR top mounts knocking like hell

KungFuSpaghetti · Jun 30, 2010

Had these put on late last year and they have been okay until I decided to put some camber on the car and have the suspension setup. Now when I turn whilst going over unever road surfaces or hit any bumps they make a horrendous clunking/knocking noise. I had the car up on ramps yesterday and when you grab the wheel and lift it sharply you can hear it then too

Has anyone had any similar issues with these? The ones I have are the gold/ginger looking ones.

K-Tec Racing · Jun 30, 2010

Changing the camber should not make any difference to the top mounts. The angle between the hub and the shock will have changed but not the angle between the top mount and the shock. I would first check your suspension and make sure everything is tight.

skiptontweed · Jun 30, 2010

I had an issue where the big nut at the top that bolts the shock into the strut top had backed off on the passenger side. Made an awful noise and sounded scary. Nothing wrong with the top mounts and a simple fix - just nipped the nut back up - might be worth checking because it isnt obvious unless you put a socket on the nut.

KungFuSpaghetti · Jun 30, 2010

It should all be tight, you guys fitted it

As soon as the camber was changed the knocking started though and it's coming from the top mounts, that's certain. Guess the only thing to do is get stock ones and take these ones off and check the bearings.

skipton - the mounts are all tight, that was the first thing that was checked

K-Tec Racing · Jun 30, 2010

John,

We would be happy to investigate this for you, as we fitted them, we would need to replace them under warranty if indeed they are found to be faulty. Please give us a call to book in at a time to suit you. We of course offer a parts and labour warranty on all goods we supply.

Sean.

Tigger · Jun 30, 2010

I got this too - Sean was very helpful and is in the process of sorting replacement mounts

I just hope they haven't done any harm to the top of the struts too!

K-Tec Racing · Jun 30, 2010

Tigger said:
I got this too - Sean was very helpful and is in the process of sorting replacement mounts

I just hope they haven't done any harm to the top of the struts too!

It's not the strut moving Trevor, it's the bearing in the casing, so no chance of any damage to the strut, especially with the spring cap installed this time!

Should be getting yours on their way tomorrow, will give you a call as promised.

Sean.

KungFuSpaghetti · Jun 30, 2010

Shaun, it's not really realistic for me to get down to KTR, it's at least a 10 hour round trip which is £100 in petrol and the price of a hotel lol.

... so based on that what would you suggest?

rob_clio197rs · Jul 1, 2010

i had this issue too when lifting the wheel, the play was coming from the bearing housing moving up and down in the main housing and not from the bearing itself. It passed the m.o.t like this and he said he did feel it but didnt advise as he said its not really a problem. K-tec was helpfull when i rang about it, said if needs be they could supply a shim to take up the excess play but im not getting any knocking on the road so ive left it as it is.

KungFuSpaghetti · Jul 1, 2010

Are you running coilovers Rob?

Tigger · Jul 1, 2010

^ I think he is, I had the same thing and I'm running the K-Tec package (coilovers & mounts)

K-Tec Racing said:
It's not the strut moving Trevor, it's the bearing in the casing, so no chance of any damage to the strut, especially with the spring cap installed this time! Should be getting yours on their way tomorrow, will give you a call as promised.

Sean.

Haha yes, was wondering when you would mention that

Cheers Sean!

KungFuSpaghetti · Jul 1, 2010

I'm running coilovers too, but they were at standard height and the damping set to pretty soft. Seems that the more travel there is in the suspension the worse the knock, so lowering it and stiffening up the dampers has had a positive effect, but it still does it... just nowhere near as bad. Still not ideal though.

K-Tec Racing · Jul 1, 2010

John,

I am happy to do a return to us exchange on these to see what the problem is of course. If it is a warranty we will replace the bearings, shim if necessary and return them, within the working week for sure.

Could this work for you?

Sean.

Tigger · Jul 1, 2010

My replacement mounts are on the way

Things are looking good for the week ahead - now to make sure my mates lift is free lol

rob_clio197rs · Jul 1, 2010

KungFuSpaghetti said:
Are you running coilovers Rob?

yes bilstein coillies

KungFuSpaghetti · Jul 1, 2010

K-Tec Racing said:
John,

I am happy to do a return to us exchange on these to see what the problem is of course. If it is a warranty we will replace the bearings, shim if necessary and return them, within the working week for sure.

Could this work for you?

Sean.

As you guys fitted them, 'if' they are found to be faulty (which so far all evidence points to being the case), will you be covering my costs to have them removed and re-fitted? The other issue is that I use my car to get to work.

Is this also a known design fault which has since been rectified too, as mine appear to be an older generation of top mount being the off gold coloured ones.

K-Tec Racing · Jul 1, 2010

John,

We changed manufacturer and therefore design on the top mounts. It was not as a result of a "design fault".

Obviously if we fitted them, we have the right to repair or replace. If you are unable to attend our workshop in order to honour the labour content of the warranty then I am unable to assist in the costs to remove and replace them.

The Gold top mounts were made for us by Omex, perhaps they are closer to you in order to exchange them under warranty? Ah no thats not going to work for you is it.

We have sent warranty units out on deposit before to ensure we get the old units back, or of course you can send yours first for immediate inspection and repair / replacement within the same day. There are plenty of options John, we are happy to help.

Sean.

KungFuSpaghetti · Jul 1, 2010

Shaun, it was a simple question, I asked as I'm not the only one having this issue. There's no need to get arsey just because you are getting a hammering in another thread is there?

As you are well aware that going to your workshop (260 miles each way) is simply a ridiculous option for a set of top mounts worth a couple of tanks of petrol. What would sending units out on deposit entail? I give you money for new mounts until I get the old ones back? If so that may be an option, providing I have a guarantee of when I would receive my deposit back of course.

saltyhair81 · Jul 1, 2010

probably not a great time to mention this but mine are knocking too, they're coming off for AST adjustables - no disrespect

K-Tec Racing · Jul 1, 2010

KungFuSpaghetti said:
Shaun, it was a simple question, I asked as I'm not the only one having this issue. There's no need to get arsey just because you are getting a hammering in another thread is there?

As you are well aware that going to your workshop (260 miles each way) is simply a ridiculous option for a set of top mounts worth a couple of tanks of petrol. What would sending units out on deposit entail? I give you money for new mounts until I get the old ones back? If so that may be an option, providing I have a guarantee of when I would receive my deposit back of course.

John,

No one is getting arsey, nor taking a hammering on another thread although I am glad you paying interest to it, it has been a hobby horse of yours for far too long now hasn't it.

We can send you standard units, new of course, to run with until we have repaired or replaced your mounts, this usually takes no more than 5 working days to allow for carriage each way. We would need a deposit of £30+ VAT which will be refunded in full once our carrier has collected the mounts from you.

Is this a workable one for you?

Sean.

K-Tec Racing · Jul 1, 2010

saltyhair81 said:
probably not a great time to mention this but mine are knocking too, they're coming off for AST adjustables - no disrespect

You are eligible for a warranty on your mounts if they are found to be faulty the same as anyone else Michael. Whilst I appreciate the venom in your post, you are still a customer who has purchased from us and we honour our warranties, we always have.

Sean.

Kneel · Jul 2, 2010

K-Tec Racing said:
John,

We changed manufacturer and therefore design on the top mounts. It was not as a result of a "design fault".

Obviously if we fitted them, we have the right to repair or replace. If you are unable to attend our workshop in order to honour the labour content of the warranty then I am unable to assist in the costs to remove and replace them.

The Gold top mounts were made for us by Omex, perhaps they are closer to you in order to exchange them under warranty? Ah no thats not going to work for you is it.

We have sent warranty units out on deposit before to ensure we get the old units back, or of course you can send yours first for immediate inspection and repair / replacement within the same day. There are plenty of options John, we are happy to help.

Sean.

Could you provide a link to Omex top mounts? I cant find them doing any suspension products on their website... If not please stay on topic.

saltyhair81 · Jul 2, 2010

K-Tec Racing said:
You are eligible for a warranty on your mounts if they are found to be faulty the same as anyone else Michael. Whilst I appreciate the venom in your post, you are still a customer who has purchased from us and we honour our warranties, we always have.

Sean.

Not to worry, Sean

You'll be seeing them in the post sometime

KungFuSpaghetti · Jul 2, 2010

K-Tec Racing said:
The Gold top mounts were made for us by Omex, perhaps they are closer to you in order to exchange them under warranty? Ah no thats not going to work for you is it.

So if someone buys AST coilovers (on my card for example) through you do you send them to AST for any warranty issues? Of course not, as they were purchased through you.

K-Tec Racing said:
John,

No one is getting arsey, nor taking a hammering on another thread although I am glad you paying interest to it, it has been a hobby horse of yours for far too long now hasn't it.

We can send you standard units, new of course, to run with until we have repaired or replaced your mounts, this usually takes no more than 5 working days to allow for carriage each way. We would need a deposit of £30+ VAT which will be refunded in full once our carrier has collected the mounts from you.

Is this a workable one for you?

Sean.

Hobby horse? You are the ones who brought me into that thread making wild accusations.

On reflection I would rather peel all my skin off and roll around in salt than deal with you lot. I'll just go buy some top mounts from a reputable retailer.

K-Tec Racing said:
You are eligible for a warranty on your mounts if they are found to be faulty the same as anyone else Michael. Whilst I appreciate the venom in your post, you are still a customer who has purchased from us and we honour our warranties, we always have.

Sean.

Statutory rights this is known as...

Alex_X93 · Jul 2, 2010

:lolup:.

saltyhair81 · Jul 2, 2010

seems you change manufacturer a lot. Maybe if you stop giving it to the lowest bidder you'd avoid situations such as this

K-Tec Racing · Jul 2, 2010

We have changed manufacturer once on the top mounts and therefore no longer buy them from Omex. Price is obviously a consideration but quality is more important. Unfortunately we were promised a quality product by a reputable supplier but it seems some of their bearings they were supplied were at fault. We are now sorting out warranty replacements out of our own pocket.

Kneel, there will be no link on the Omex site, as we said they were made for us and us only, therefore there was no reason form them to advertise them anywhere.

And while you are making sure we stay on topic can I please ask why we are having to stay on topic when answering a guy who has previously been banned from Cliosport?

David.

K-Tec Racing · Jul 2, 2010

cliobritt · Jul 2, 2010

KungFuSpaghetti said:
So if someone buys AST coilovers (on my card for example) through you do you send them to AST for any warranty issues? Of course not, as they were purchased through you.

He's trying to give you a shorter drive thats all mate!!
probably more hassle for him that way.

saltyhair81 · Jul 2, 2010

cliobritt said:
He's trying to give you a shorter drive thats all mate!!
probably more hassle for him that way.

Actually it was more of a personal attack which is exactly why it is off topic.

K-Tec Racing · Jul 2, 2010

saltyhair81 said:
Actually it was more of a personal attack which is exactly why it is off topic.

Michael, you know as well as I do that this is nothing compared to what has been said by John behind the scenes.

Oh and for your records, the Omex top mounts where actually the most expensive we have had manufactured. Our newer versions are now cheaper and this saving has been passed onto our customers through the revised retails price.

Now back on topic please.

David.

KungFuSpaghetti · Jul 2, 2010

K-Tec Racing said:
We have changed manufacturer once on the top mounts and therefore no longer buy them from Omex. Price is obviously a consideration but quality is more important. Unfortunately we were promised a quality product by a reputable supplier but it seems some of their bearings they were supplied were at fault. We are now sorting out warranty replacements out of our own pocket.

Kneel, there will be no link on the Omex site, as we said they were made for us and us only, therefore there was no reason form them to advertise them anywhere.

And while you are making sure we stay on topic can I please ask why we are having to stay on topic when answering a guy who has previously been banned from Cliosport?

David.

If some of the bearings were at fault then that would point to a faulty batch or design fault depending on how large a % it was. Of course you will have to replace them too, again, statutory rights Dave, no point making out that you are doing people a favour, you are replacing faulty goods as you have no choice.

If we are to start quoting rules of CS I'm sure there is one for bullying too isn't there?

K-Tec Racing said:
Michael, you know as well as I do that this is nothing compared to what has been said by John behind the scenes.

Oh and for your records, the Omex top mounts where actually the most expensive we have had manufactured. Our newer versions are now cheaper and this saving has been passed onto our customers through the revised retails price.

Now back on topic please.

David.

As for what I have said behind the scenes, you have phoned Michael up insinuating that I have put him up to saying something about Andy's mapping. Wrong quite simply, you have just made an assumption based on comments from when he mapped my car (and badly). You seem quite happy to drag my thread off topic and make personal attacks on me in other threads which I have had NO INVOLVEMENT. Once again, if we are to quote CS rules you are in breach of them once more and really showing your company up as being unprofessional bully boys who will stoop to the lowest levels possible to avoid any bad press.

K-Tec Racing · Jul 2, 2010

John, we are not making out we are doing anyone a favour. It would be very easy to slow down the warranty process blaming thrid parties for problems. This is not how we operate, never have and never will.

Yes I have spoken to Michael on the phone but believe me your name has been thrown into the mixing pot long before I spoke to Michael. Even in your last post you say your car was badly mapped. I have a message from you confirming you knew your map was not finished, and this was because if you took the car back to Omex to have the map finished you may well have had to pay them for the work they did. I believe they are still chasing you on this even though you will undoubtable tell me you are desperate to pay them.

As for bullying, we are not in the school playground now. You have been trying to damage the reputation of one of my staff and in turn this could have a knock on effect on my company. Do you expect me to sit back and let you carry on with your lies?

David.

PS. I am hardly likely to take note from you telling me about CS rules as you were banned under the user name The Jesus.

Tigger · Jul 2, 2010

Just got my replacement top-mounts 10 mins ago

Cheers K-Tec (Sean, Paris, Anthony) :cheers:

jon_r · Jul 2, 2010

OK chaps, I'm locking this thread.

Jon, they've offered you numerous ways to swap the potential 'faulty' parts. That's good enough for me.

They do say a Leopard never changes his spots....

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