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This was reason I cancelled my contract from 02, i cancelled my direct debit, for the last 6 months i phoned them up every month and got them to explain why my contract was more than it should be, and got them to refund me the difference before i'd pay it.
My 1.6 focus is defo most reliable car I've owned, does he most mpg (better than my 118D) it's also the oldest and highest mileage car I've owned to. So she should have yes.