At the same time they are royally píssing me off with getting my Williams back from them (still being fed my daily diet of bullshít, bullshít and more bullshít), the sales department have surprised me:
Rang up to cover my new car, and was told I was due a refund of over £100 (despite having a fresh, own fault claim on record).. then was told by the guy at the end of the phone that the alloy wheels wouldnt cost me any extra, because the original specification included alloys.
Result!