****ing Renault monkeys!

[Liam]

following my previous thread http://forum.cliosport.net/display_topic_threads.asp?ForumID=2&TopicID=121406&PagePosition=2http://forum.cliosport.net/display_topic_threads.asp?ForumID=2&TopicID=121406&PagePosition=2

I had the two tyres replaced today at official renault dealership. I picked these as they promised NO MARKS. After waiting an hour they come back to say sorry sir our machine has scratched one of your wheels!!!!!!

Groove all the way around the rim on the outside. Cannot believe it. They have said they will order me a new wheel and maybe get another tyre fitter to do it next time. I asked if they would be willing to put my ok spare tyre on the damaged rim so I could have it as a spare, "no sir, we will be having it re furbed". Yeah so they will pay £100 for the alloy to give me then probably get the same for selling the refurbed one. Maybe my new one will be a refurbed one?

I cannot believe some of the idiots that work at Renault. The factory put them on ok why cant they.

I also asked them to leave my old tyres to one side as my mate was taking them in his larger car as I ddnt want them in the boot. Guess what they are squashed in the boot, full of muck.



sorry for that rant! but when you go to all that effort telling them not to damage them and they do its almost laughable.

 

[Final Maxim]

useless. sorry to hear about the wheel

FM

 

[jon_r]

I understand your fustration, but maybe the guy made a mistake.

They seem to be keen to solve the problem. At least itll get sorted.

 

[Little Newms]

Sorry to read this mate, im dreding my car coming bk, its so gonna have dents in the doors, cos it was left there in between to cars parked really close

 

[Liam]

I agree Jon to some extent. But I was reading on here the other day what a tyre fitter posted. There is no reason why a wheel should get damaged if they know what they are doing. It was the 2nd wheel he damaged too so it is possible to do correctly. Should it be possible not to have marks on the inside of the rim or outside, Or are people just not bothered about the inside?

How much is a cup alloy btw? (probably a lot less than some wheels, some people spend thousands on wheels, they have more faith than me!)



They laughed at me when I booked it asking them if they would get damaged, stating, "we are doing them every day, all day!!". Muppets.

 

[Andyrg@ ClioTurbo]

i have a right hasstle at teh minute with Renault Dealer problems that are fixed but not fixed correct im going intoday for two new shockers as the back ends bouncing all over the joint.



Andy

 

[Liam]

right both wheels have marks on the inside of the rim, now can someone tell me if this is the norm, for the inside of the wheel. Is it unavoidable, or more likely to get marked on the inside. Or should I be showing them this too and asking for 2X new wheels?




I am hacked off.

 

[Swervin_Mervin]

That aint normal. Nothing needs to touch the inside of the rim.

 

[BRUN]

you should be expecting new wheels mate

sound like a bunch of monkeys to me

when i had tyres fitted at Top Gear in Burnley, they were very careful not to damage my wheels

 

[Liam]

the workshop manager didnt think it would be possible to get both replaced.

Phoned back asked personally for the service manager Keith. It was Keith I initially spoke to when booking it in and it was him that assured me there would be no damage. He has said he is embarrassed because of this and has said leave it with him he will get me two new alloys and get them fitted at their other dealership which has a brand new machine.

Very polite man. Still it shouldnt have happened. The place they are getting it fitted is the place that wanted to charge me £60 for the two fitting. Thinking about it now id have been better off paying the extra!

Still shows if one person couldnt help then try another.

I have never seen tyre fitting in action, so can someone explain to me how there are machines that are rubbish and others that work fine?

 

[stusV6]

Liam..............the machines arent rubbish just out of adjustment..........the arm that comes down MUST be adjusted to suit..............if its too low then it scratches the wheels...................I know this and I ALWAYS tell them to ensure that its properly adjusted but no they think Im being a smart ar5e and what happens..............4 damaged wheels................as with my thread after my wheels were damaged some members will come on and say "I have never damaged a wheel"...................fine present company excluded.

Me I have never come accross a tyre fitter outside work that could change a tyre without damaging the wheel.............what can I say..............theyre still a bunch of TO55ERS.

Although its good to hear that youre getting 2 NEW wheels.................you know what Im going to say eh.................when they fit the tyres stand over them and tell them to ensure the machine is set up correctly.

By the way on the point of damage on the inside the answer is NO DAMAGE anywhere...............be it.................inside or outside..............NO DAMAGE!!

This sounds simple eh...................thats what they thought when you booked it in yeah...............its joke.

Rant over.

Cya Stu.................Mr seriously GRUMPY again

PS to those who will come along and say that not all tyre fitters are TO55ERS well Liam was warned and payed well over what it should have cost and look what has happened..............the simplest of things has turned into a nightmare.


[Edited by stusV6 on 17 November 2004 at 2:29pm]

 

[LittleChick]

 

[Liam]

thanks for that Stu, going to print what u say off take it as ammunition if i need it, Dont know if i will be alllowed to watch over them though....

Ive phone several places and all seem surprised both wheels have damage.

Lets hope they order me 2 new ones, (what will this cost them?) and i get it done at a proper place without any chimps around.

spoke to chap at http://www.tyresave.co.uk/http://www.tyresave.co.uk/, explained what had happened. A mate of mine used these for a alloy wheel and tyre package a while back and was pleased with them. They also say there should be no damage/marks front or rear if the person doing it does it right. He said next time speak to him he fits them for a fiver and does it correctly! worth the trip to chester I feel!

 

[stusV6]

BUMP................were keeping this up top so everyone has the chance to see it and is aware of what can happen (all to often) when all you want to do is have a tyre changed eh

This si not a joke.................when one of these to55ers damages a wheel its the owner who is left picking up the tab..................and sure aint working to pour my hard earned cash down the drain cause some tyre fitter is too lazy to ensure the machine is correctly adjusted

Cya Stu

Grrrrrrrrrrrrrrrr

 

[homerjay]

ok, let me get this straight?

they damaged 2 of your wheels and they are gonna replace them with new ones, while keeping the old ones?

What gives them the right to keep the old ones, thye dont own em, YOU do.

i would want 2 NEW wheels and the 2 ORIGINAL wheels back!

 

[Liam]

I did ask then I could put the old rear trye on and have a spare wheel instead of the foam. But I was politely told where to shove it.

 

[homerjay]

i def wunt stand for that!!!

They cannot just take your wheels, thats stealing!!!!

DEMAND your original wheels, then write to renault UK, for some new ones!

they fecked up, but are not gonna lose out, coz as you say they refurb em for peanuts then sell em on...


[Edited by homerjay on 17 November 2004 at 3:18pm]

 

[Saner]

Politely declind and tell them to shove it, you own those wheels, they damaged them, you should get new wheels as well as keeping your own!

bte a single cup alloy is £137 IIRC

 

[JillyB]

Quote: Originally posted by homerjay on 17 November 2004


What gives them the right to keep the old ones, thye dont own em, YOU do.

I dont think thats right is it?

If youve agreed to them replacing the wheels with brand new ones at their expense, then they will then own the damaged ones surely.

 

[homerjay]

they dont own sh*t!

the wheels are yours!

they can decline to replace for free, in which case you tell em your gonna write to renault UK, theyll soon co-operate!

 

[Turkish]

you may own the wheel they damaged but if they are rectifying it by replacing with a new one then they are entitled to keep the damaged one. look at it this way if you took the car down and they fitted them without marking the wheel you wouldnt expect to have a free damaged wheel thrown in too would you?

 

[JillyB]

Quote: Originally posted by homerjay on 17 November 2004


they dont own sh*t!

the wheels are yours!

Homerjay, Renault will own the damaged wheels if he agrees to them being replaced with new ones.

I would thought this was obvious.

 

[Pete]

They return the item in the same or better condition that what you gave it to them in, if that means REPLACING/EXCHANGING a wheel for a new one so be it, as stated by Jill and Loony they are perfectly entitled to keep them.

 

[skinner]

I bought a set of alloys and tyres from tyresave 2 years ago and they were spot on. Directional tyres round the right way and no marks at all.

Only an idiot or someone who doesnt care could damage a wheel whilst changing a tyre.

 

[stusV6]

For the 3rd time Ill try and post a reply.

OK guys I do not agree with some of the above ie they own the wheels..............entitled they may be but when you get involved in agro with a gragare NOTHING is clearcut and I would have these wheels back.

Also there seems to be a "laid back" approach by some to this situation..............well fine would someone like be laid back enough to buy me a set of 4 wheels for my Vee................all were damaged by a tyre fitter.

Not getting at anyone just my opinion yeah.

Cheers Stu

PS to the laid back guys & gals I would like to know if they would be just so laid back if it were their wheels and their money they had to fork out for new or at least refurbs...............somehow I doubt it


[Edited by stusV6 on 17 November 2004 at 4:07pm]

 

[Turkish]

i would be irritated about the inconvenience but as long as the wheels were refurbed to a standard i was happy with or preferably replaced then why should i be entitled to effectively two wheels when i only went to the tyre centre with one. do you ask for all the damaged panels and parts back when you have an accident ? yes they were on the car and yes you paid for them but they go in the skip end of story. fair enough you may feel you should have some form of compensation be it the fitment charge refunded or discounted but if they replace the wheels then its unreasonable to expect the others back.

 

[stusV6]

I dint think so Loony.................the simple fact of the matter is that Liam and me went out of our way to in an attempt to ensure our wheeels were not damaged and they were................we dont want our wheels repaired or replaced all we wanted was the job DONE..................lets face it it isnt rocket science is it.

Why should we have to go back and forth to deal with some numptys who cant even take the time to see that the machine is properly adjusted...............Im sorry these wheels are Liams and he should get them back aswell as replacements.

As for "would you expect damaged panels returned" well thats just plain daft...................youre missing the point................spare wheels are handy and it wont cost much to have a couple refurbd just incase the ones on the car are kerbd...........and to answer the question no I wouldnt expect damaged panels to be returned.

The point is these people are wrecking our cars.................all we want is a tyre changed and end up paying a fiver for the tyre to be change and £120 or more for new wheels...................or in my case £120 for a refurb.

Cya Stu

 

[stusV6]

Just for the record............the last thing I said to Liam yesterday was "good luck I think youll need it" thats how confident I was that they would NOT be able change the tyres without damaging the wheels................this is a cracking thread going on here by the way.

Cya Stu

 

[homerjay]

EXACTLY RIGHT!

They f**ked up, why should you have to even put up with aggro!

 

[Turkish]

i just typed a massive reply and get service unavailable

you arent entitled to your old wheels back, by supplying you with new ones they have effectively bought your old ones off of you.

 

[stusV6]

Quote: Originally posted by Loony on 17 November 2004


i just typed a massive reply and get service unavailable

you arent entitled to your old wheels back, by supplying you with new ones they have effectively bought your old ones off of you.





Me to Loony Sevice Unavailable.

And the second part.................yep in law yes thats correct but this does not mean that they HAVE to keep them............they can be given back to, in this case, Liam................and why the he11 shouldnt they be.....................I repeat these people are wrecking our cars.

Cheers Stu

 

[stusV6]

Quote: Originally posted by homerjay on 17 November 2004


EXACTLY RIGHT!

They f**ked up, why should you have to even put up with aggro!





Forgot to mention.......................homerjay.......................now youre talking...............spot on rite on the money oh yeah

Cya Stu

 

[Swervin_Mervin]

So if they break your new car and give you a replacement youre saying youd be entitled to keep the old one as well.

b****cks. And not all tyre fitters are t**sers. Ive never had any wheels damaged wherever Ive been so stop spouting sh*te. Its just this one lot that are dumnasses.

 

[Turkish]

Its bad luck its frustrating and im not saying that its ok for them to damage the wheels but accidents happen and people through being careless or stupid make mistakes. They dont do it on purpose do they want the cost of putting it right and aggro of an irate customer, NO. If you feel put out then put your case to them and see if you can get any compensation for your inconvenience but its stupid to get so worked up and try and take the piss by having your old wheels back which you ARENT entitled to. I mean FFS if the situation were reversed and it was your company would you give the customer his old wheels back after having forked out to replace the rims ? i very much doubt it. If they sort it at least be happy they havnt told you to piss off, some tyre fitting centres would have or just denied damaging it in the 1st place.

 

[stusV6]

Hey Mike "this one lot" sorry that isnt the case as I emntioned the last thing I said to Liam yesterday was "good luck youll need it" and he did............as I did cause my wheels were also damaged as have others.

As for getting the old parts back..............again youre missing the point..............wheels are handy and yes I do think in this case Liam should get these wheels back.................lets face it hes going to be up and down to this place and on the phone why shouldnt he get the damaged wheels back?

And I say again all we wanted was our tyres fitted and they couldnt do it without damaging the wheels................these people are wrecking our cars.

So no it isnt b****cks and if and when (and I think it is only a matter of time) it happens to you I recon you will agree.

Cheers Stu

 

[Turkish]

i dont have to worry about this as A i can fit tyres myself and B if i cant be bothered i know several local places where the lads are careful and will fit them for sensible money. i sympathise with you and would be annoyed if i was in your place but i think you are being a little melodramatic. if they rectify the damage done and offer you compensation by way of reducing or waiving the fee for fitting to cover the petrol costs and inconvenince then they have done more then legally obliged. having the wheels back ontop of this is just taking the piss. The customer isnt always right, and why should either party be it customer or retailer get a raw deal? he makes a mistake that does not entitle you to flip him over and ram one up him.

 

[stusV6]

Quote: Originally posted by stusV6 on 17 November 2004

Quote: Originally posted by Loony on 17 November 2004

Its bad luck its frustrating and im not saying that its ok for them to damage the wheels but accidents happen and people through being careless or stupid make mistakes. They dont do it on purpose do they want the cost of putting it right and aggro of an irate customer, NO. If you feel put out then put your case to them and see if you can get any compensation for your inconvenience but its stupid to get so worked up and try and take the piss by having your old wheels back which you ARENT entitled to. I mean FFS if the situation were reversed and it was your company would you give the customer his old wheels back after having forked out to replace the rims ? i very much doubt it. If they sort it at least be happy they havnt told you to piss off, some tyre fitting centres would have or just denied damaging it in the 1st place.






Ah well Loony its like the answer to your question "if it were my company bla bla bla" is YES and Im not talking baout my company but Rimstock they make/supply wheels.

The wheels they sent me were damaged and guess what they sent another set and after me asking allowed me to keep the damaged ones aswell................on the basis that, just like Reno, they were no use to them................its called good cutomer relations.

I can now give Rimstock the highest recomendation absolutely fabulous................theyre in West Brom if anybody knows them drop in and give my regards to Mark.

So I repeat the answer to you question is YES.

Cheers Stu

PS you give a long list of things they will do well they wont do all of that........that would only happen in a perfect world eh.

 

[Swervin_Mervin]

Quote: Originally posted by stusV6 on 17 November 2004
Hey Mike "this one lot" sorry that isnt the case as I emntioned the last thing I said to Liam yesterday was "good luck youll need it" and he did............as I did cause my wheels were also damaged as have others.As for getting the old parts back..............again youre missing the point..............wheels are handy and yes I do think in this case Liam should get these wheels back.................lets face it hes going to be up and down to this place and on the phone why shouldnt he get the damaged wheels back?And I say again all we wanted was our tyres fitted and they couldnt do it without damaging the wheels................these people are wrecking our cars.So no it isnt b****cks and if and when (and I think it is only a matter of time) it happens to you I recon you will agree.Cheers Stu


Yes wheels are handy, but my example also illustrates that getting your old car back is the same. That would be handy as well wouldnt it?

What about all the other exchange items that one gets? Should we keep them as well? Cos theyd also be handy.

 

[stusV6]

Oh Loony Ive just noticed the bit about them not telling you to pi55 off...............hey guess what that is exactly what they told me............ans so now you know and Im not the first and I def wont be the last eh.

Mr seriously grumpy....................£120 worth of grumpy.

Stu

 

[stusV6]

Hey Mike Ive a feeling youre deliberatly missing the point just to annoy me...............you just have to know what Im driving at and that what youre saying just isnt the same eh.

Stu

PS now youve probably read my last reply now maybe youll se where Im coming from cause Liams experience is NOT typical def NOT.


[Edited by stusV6 on 17 November 2004 at 5:25pm]