Help with Macbook/Apple CustServ

[fizzy_drink]

Hiya,

I've had a fault with my screen right from when I received my MB two months ago...

...I've been trying to sort the problem with drivers/re-install etc.

I called their tecnical dept, who told me I need my screen replaced blah blah, and there'll be a 1 week turnaround.


Anyways... try to switch my machine on today, and NOTHING.

Screen backlight comes on... but no sounds... the HD isn't even reading/writing.



I suspect a mobo problem... but I don't want to be farked around with bloody repairs.

Can anyone suggest a way in which to convince them to replace the whole bloody machine (saving lots of time & hassle)?

 

[Revels]

Is it insured for loss/damage?

 

[fizzy_drink]

No.

 

[Brown.]

claim off house insurance ?? ....cuppa dropped over it.....

 

[fizzy_drink]

LOL... but it's still under warranty (two months old!!!).

err, and isn't that fraud??

 

[fizzy_drink]

Got it replaced.

All you have to do is speak to the US based customer service team. - they're FAR more sympathetic than the Irish customer service team.

Different culture I guess.

 

[turnby]

In the future, try an Apple Store if you have on nearby (guessing you don't though)
www.apple.com/uk/retail

 

[Daz]

I went direct to an Apple Service Centre (although I knew someone there) and they fixed it on a next day basis.

Dunno if it was because I knew the guy, but they picked it up from my work for me.. fixed it, and dropped it off on two occasions.. I was only without it for about 2 days each time.

 

[Tom H]

I work for service centre and we always collect