MBP - App Store Apps not updating

Deeg · Mar 20, 2012

I've tried googling, but due to being full r****d, I don't really understand the issue, other than it might be something to do with at some point having different apple ID's. Now AFAIK, I've only ever had one apple ID, which is my old hotmail account (had it for years, I CBA changing).

Any suggestions.

When you make suggestions, please bare with me, as I said earlier, I'm full r****d.

Revels · Mar 20, 2012

iOS App store or Mac App Store?

What does it say?

Deeg · Mar 20, 2012

Revels said:
iOS App store or Mac App Store?

What does it say?

IOS App Store I think (the one on the task bar - or whatever it is called), the updates are for garage band and iPhoto.

"You have updates available for other accounts
To update this application, sign in to the account you used to purchase it."

I don't (AFAIK) have another account.

Will. · Mar 20, 2012

Apps that came free with the MBP, can't be updated. Only if you have bought the application.

Deeg · Mar 20, 2012

Will. said:
Apps that came free with the MBP, can't be updated. Only if you have bought the application.

Serious?

Why not?

Are they different versions or something?

Revels · Mar 20, 2012

Lol. You mean Mac AppStore I think. It's a Dock.

https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot

Type in any email address that you might have used.

Deeg · Mar 20, 2012

Revels said:
Lol. You mean Mac AppStore I think. It's a Dock.

https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot

Type in any email address that you might have used.

So where is the IOS app store?

Revels · Mar 20, 2012

On your iPhone or iTunes on your MBP.

Deeg · Mar 20, 2012

Revels said:
On your iPhone or iTunes on your MBP.

Ah, I see, I'm with you.

Bit annoying that this just seems to be an issue you have to live with.

There was something about changing something in spotlight, but I didn't understand it at all, lol.

dk · Mar 21, 2012

Will. said:
Apps that came free with the MBP, can't be updated. Only if you have bought the application.

Ive never purchased iPhoto, yet I get updates for it

Tom · Mar 21, 2012

dk said:
Ive never purchased iPhoto, yet I get updates for it

Exactly, he's wrong. The bundled apps get updated via software update.

Will. · Mar 21, 2012

Mine doesn't. It annoys me because I always have an update for it that I can't update. In fact it was a fanboy on here that told me that was the reason.

Deeg · Apr 9, 2012

Apologies, I have been a bit busy, does anyone know of a fix for this?

Tom · Apr 10, 2012

I'd need more details.

What apps?

Deeg · Apr 10, 2012

Tom said:
I'd need more details.

What apps?

Guitar band and iPhoto.

Both have the same issue, saying I need to sign in with the account I purchased the apps with.

I only have 1 apple ID.

I have tried signing in and out with my apple ID.

I have tried re-indexing the HD in spotlight, I may have the terminology wrong, but added it to the private list then removed it and tried it again.

Think I have exhausted the online help.

I'm booked with genius bar on Thursday, although I'd rather be able to sort it myself, as it saves me a drive.

Tom · Apr 10, 2012

Have you emailed/called apple? You probably don't need a Genius bar for this.

http://support.apple.com/kb/HT4710#

I realise that just repeats whats been said. But its a good reference when contacting apple.

The other slightly left field way to solve it would be to trash the applications and re download them from the Mac App Store.
(You wont lose any content)

Deeg · Apr 10, 2012

Tom said:
Have you emailed/called apple? You probably don't need a Genius bar for this.

http://support.apple.com/kb/HT4710#

I realise that just repeats whats been said. But its a good reference when contacting apple.

The other slightly left field way to solve it would be to trash the applications and re download them from the Mac App Store.
(You wont lose any content)

I did try trashing them from my applications menu in finder, but they disappeared from the updates list on the app store, so didn't know where I could re-download from. So I ended up putting the apps back from trash.

I tried phoning apple a couple of months ago, but unfortunately the guy I spoke to was no help.

Tom · Apr 10, 2012

Theres a purchased section in the store.

Deeg · Apr 10, 2012

Tom said:
Theres a purchased section in the store.

Cool.

I'll have a go at that this evening when I'm at home and see what happens.

Do I just move apps from finder to trash? No need to empty trash or anything before trying to get the update through purchased apps?

Thanks for the help all btw, it's much appreciated.

Tom · Apr 10, 2012

Yes. Simple as that.

Deeg · Apr 10, 2012

Cheers Tom.

Will give it a go and update this evening / tomorrow.

Deeg · Apr 10, 2012

That didn't work.

Nothing shows up in the purchased apps, I presume because they were bundled with the Mac, and not purchased through my Apple ID?

Tom · Apr 10, 2012

You seemed to suggest you paid for them via the store.

Deeg · Apr 10, 2012

Tom said:
You seemed to suggest you paid for them via the store.

Apologies.

They were bundled with the MBP.

Tom · Apr 10, 2012

What version do you have?

Deeg · Apr 11, 2012

Garage Band - 6.0.4 (update is 6.0.5)
iPhoto - 9.2 (update is 9.2.3)

Tom · Apr 11, 2012

Thats f**king weird.

Tried these?

http://support.apple.com/kb/DL1514

http://support.apple.com/kb/DL1507

I found this on apple support too

1 - Exit iTunes and the App Store
2 - Delete /Macintosh HD/Library/Caches/com.apple.appstore/adoption.plist
3 - Reboot
4 - Open App Store
5 - Select updates. Enter iTunes username/password when prompted.

Deeg · Apr 11, 2012

I've tried downloading the updates outside of the app store, no joy.

Will try the second thing you suggested though.

Thanks.

Deeg · Apr 11, 2012

Well, I now have a different message:

"These apps cannot be accepted on this computer. Future updates of these apps can be found through Software Update."

Just checking the software updates now, but I'm not hopeful.

Nope, software is apparently up to date

Tom · Apr 11, 2012

Genius bar it is!

Deeg · Apr 11, 2012

Tom said:
Genius bar it is!

Lol, indeed.

Just done a bit of reading, apparently if pushed they will give you an activation code for iLife / add them to your Apple ID, which hopefully will resolve the issue.

It seems to be a big issue (in terms of volume of people as opposed to impact) within the support forums.

Deeg · Apr 12, 2012

Genius' stumped.

Deeg · Apr 12, 2012

Apple calling tomorrow evening to add the apps to my account which will apparently solve it.

The genius had never seen the issue, had to phone someone to find out what to do, lol.

Hopefully be sorted tomorrow night.

Deeg · Apr 14, 2012

Apple phoned last night.

Phoning again on Monday to confirm a verification code for the apps, and to hopefully discuss some good will

Deeg · Apr 17, 2012

Sorted.

3 redeem codes for iMovie, iPhoto and garage band. So they're all installed now.

Apple phoning this afternoon to make sure all is well and to discuss good will.

Tom · Apr 17, 2012

Superb. So they will update via the mac app store now.

Deeg · Apr 17, 2012

Tom said:
Superb. So they will update via the mac app store now.

Apparently so, as they're now purchases as opposed to included with the Mac.

Fingers crossed anyway.

Service from them has been very good. My initial experience of their phone support wasn't overwhelmingly positive, so they've certainly redeemed themselves.

See what they have to say for themselves this afternoon. Hoping it will mean some films for my trip to NY in June, ha.

Deeg · Apr 17, 2012

And issue is resolved.

Receiving these as a goodwill gesture.

AK · Apr 17, 2012

Could be worse, lol.

Revels · Apr 17, 2012

Lol. And you were expecting £15 iTunes voucher.

MBP - App Store Apps not updating

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