Carrera 4S. Clio 172. M5
Has anyone had a bad experience with Nokia phones and there repair rather than replace policy.
All four members of my family have had new Nokia phones in the past six months, as upgrades on our contract. The first one to go wrong was my Daughters 7380 (wont bore you with details) suffice to say it was software.
It went back 5 times and still had the same fault. I demanded it was replaced, as it was less than 3 weeks old when it first went wrong, and they refused, saying they had a repair only policy. She now has a Moto pebble.
The same thing happened with my Wife’s N93 and now my Sons N-70,
Nokia,s response has been the same in all cases.
The dealer I bought through is one of the best and I have used him for years but even he cannot get Nokia to budge on this.
My 6131 has just started playing up so I fear another round of pointless phone calls.
If anyone has had the same problem, I would appreciate some repeatable facts I can use in taking this further. Alternatively, if anyone knows how to get faulty Nokia phones replaced under warranty I would be very pleased to learn how.
Thanks.
All four members of my family have had new Nokia phones in the past six months, as upgrades on our contract. The first one to go wrong was my Daughters 7380 (wont bore you with details) suffice to say it was software.
It went back 5 times and still had the same fault. I demanded it was replaced, as it was less than 3 weeks old when it first went wrong, and they refused, saying they had a repair only policy. She now has a Moto pebble.
The same thing happened with my Wife’s N93 and now my Sons N-70,
Nokia,s response has been the same in all cases.
The dealer I bought through is one of the best and I have used him for years but even he cannot get Nokia to budge on this.
My 6131 has just started playing up so I fear another round of pointless phone calls.
If anyone has had the same problem, I would appreciate some repeatable facts I can use in taking this further. Alternatively, if anyone knows how to get faulty Nokia phones replaced under warranty I would be very pleased to learn how.
Thanks.
