Replacing Shocks Under Warranty (Troubles)

[alex_s2b]

Hi,

I've had OE Rear shocks fitted recently @ a specialist. I've got a leak from one of the shocks and need it replacing. Apparently you can do this under warranty of the item itself as an OE part.

Has anyone had this problem and resolved? Seems to be a ball-ache speaking to Renault directly.

 

[imprezaworks]

have you asked the 'specialist'?

They will have a 12 months warranty on the parts

 

[alex_s2b]

Yeah - The parts were purchased from Renault themselves, I've got the garage to phone the dealer as apparently they need to inspect it first.

I was hoping it would be a bit more straight forward.

 

[imprezaworks]

Normal practice really unless the garage you use they trust on description.

 

[mitch1503]

I just fucked Reno off after i had a rear shock fail in under 9months and around 8k miles, wanted the car for the day to inspect it

 

[alex_s2b]

I just fucked Reno off after i had a rear shock fail in under 9months and around 8k miles, wanted the car for the day to inspect it

I've managed to get the part ordered and they've agreed to do it on the day. Will see what happens tomorrow, fingers crossed.

 

[alex_s2b]

Well, I must say I had a nice surprise today (and generally over the course of the week). Renault Toomey Southend were great! Everything was ready and they knew I had travelled a fair way, so ensured the car was first on. No issues at all. Really pleased, couldn't have asked for anything more.

They also went a bit above and beyond what I expected with a car clean and also a thorough inspection and checklist for things to keep an eye out for going forward.

Would highly recommend.

 

[alex_s2b]

Oh, and props to Mark Fish for ensuring it all the paper work was sorted in time and also with genuine concern.

Hadn't done this before so was sceptical (as you can see above) but it was actually pretty straight forward but I would suggest this was down to good service on both sides.