Recent content by sophia

Why thank you ;)

Today I rang BT and they dropped charge from £130.30 to £40.44 - however a manager is ringing me back regarding final balance. They tried to charge us for an offer they had signed us up for which we didn't want in the first place. Therefore keep an eye out for bills like these as it most likely...

I asked them to clarify the charge and this is what they said it was.... Becuase I cancelled and that was the fee to cancel a line. But it'd not cancelled just switched over. However, I'll ring in the morning though again... but don't think it'll be much help as no one seems to be able to...

Thanks for making me aware but I think I do - no need to be rude is there. Don't bother commenting if your going to be rude.

So are you telling me this happens every time you move house??!

Well this is the thing - I didn't get an agreement through the post and they expained that it's a verbal agreement - but they seem to conveniently forget these cancellation details eventhough I asked about charged when I agreed to activate a line.

I discussed all this with them! But I was assured that I wouldn't be charged any cancellation fees etc. £120 pisses me off seen as I spent time speaking with BT before I signed up to ensure this wouldn't happen. Seems you can't get away from BT - there is no other way to get a line sorted!

No it's not a new line if it's been used before... The line should just get blocked until it is reused... http://www.moneysupermarket.com/community/forums/t/bts-163120-cancellation-charge-13417.aspx

I didn't cancel the line... the line got transerred to Orange hense the broadband. Orange have to take over the line as they now pay the line rental. I don't blame you for not understanding... It's a mess of a problem.

Thats the thing! This charge was not explained... I knew there would be a charge and I know if a new line is activated that it is £124.99 however there has been one before. And even so - I'm being charged £130.99... What bugs me is how reluctant they are to help. I know my line beong activated...

Basically I wanted Ornage broadband in my place and Orange said I needed a active line and BT is obviously who you need to deal with. I told BT that I needed a line for my broadband... They said this was fine and I went ahead. I then got a bill for £130.33 from BT for cancelling with them...

No they didn't. It just became active with a few days... Jst a phone call took place...

But surely this isn't right if I explained exactly what I wanted and that I just needed an active line to get my broadband?? I don't think it costs anything if the line has been activated before - we aren't the first people to live in our apartment... They're so reluctant to help...

They activated the line and then I got Orange broadband and then I got a charge from BT for £130.33!

I did ring them back as I paid £10 for the info! And they said they don't have the resources to send the actual call... When the guy on the phone listened to i he admitted that the cancellation charge was not mentioned but says in the text doc they did - they can write anything on paper! I want...