This happened to a mate of mine and he's getting properly f*cked about, I said I'd ask on here, this is the info he sent me.
Prima insurance
I have dashcam footage that proves beyond doubt that I was not at fault. Prima are refusing to contact the other party and are trying to force me into making a claim on my policy and I will have to pay the excess.
They then want to get a quote for the damage in the car which will be paid for by my own insurance policy.
Only then will they contact the other drivers insurance and ask them if they are willing to admit they are at fault and then try to claim the money back.
They also tried to push me into using a company called BD Elite who are a third party claim management company who were trying to get me to sign a credit agreement and I still don’t know what that credit agreement was for.
I am shocked by the behaviour of the company and I am deeply worried how this is going to unfold.
As if having an accident isn’t stressful enough I now don’t trust the insurance company who are meant to be helping me.
They have contacted me directly to discuss this review but the woman didn’t seem to understand what the problem is. It seems that unless you are claiming on your own policy they want very little to do with helping you which is why they push you towards BD Elite, so anyone who has a no fault accident will get little to no help. I hope they do the right thing but I still don’t trust them.
The complaints team have confirmed that Prima do not get involved with non fault claims unless you are willing to to put the claim through your own insurance. They will ask the claims department if they are willing to but I’m sure that they will deny my request as it’s not company policy. I now await their email confirming my complaint but as they are standing by their behaviour the complaint isn’t going to go very far.
