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I think it's the same for all places tbh, some have an off day, do a bad job & word gets round. I am not saying avoid them btw.
I have used them one (ages ago & not on the vee) and he did a spot on job (i'd not have paid up otherwise)
It depends on who does it as they are a francise, some blokes are good others, not so. Get him to bring round his portfolio of work before you agree to anything.