Guess what!!!

[Alex_225]

Since Renault damaged the interior of my 172 its taken them 2 weeks to get all the parts. Its been in since Saturday coz apparently one of the parts had arrived and was wrong.

NOW theyve just phoned to tell me that the part has arrived again, incorrectly and that they are going to have to wait 5-10 days for another one. All it is, is a f***ing interior door handle.


That means that its been damaged since about the 3rd of this month and ive got another 5-10 days until they fix it. Im not even confident theyll manage that. I am seriously angry.

 

[cat171]

if that was my dealer, theyd just take it off one they were selling !!


my dads spare on his mk2 172 was cr*p, half of it wernt even silver (even though it was a brand new alloy) so they just swapped it with the spare of the other one they were selling !!!

 

[_Kenny_]

that happens all the time, when i went up and complained they took it off another clio 2!!!

 

[Alex_225]

Im just waiting for the service supervisor to call be back so I can suggest that to her!!! Lets see if she does eh?!?!

I really dont see why I should wait 10 more days and be incovenienced all over again. They should be the ones putting themselves out not me.

Can you tell Im a little tense!! lol

 

[Alex_225]

Well I spoke to some rude bint at Renault and suggested taking the door trim from another car.

She told me that as I had the 172 it has a different part. I tod her I was aware the 182 has the same handle. She called me back and told me that they didnt have any as they get sold quickly.

She is full of it!! I know for a fact they have numerous ones on site as I only live up the road from the f*cking place!!!

 

[iceblue182]

Ah renault dealers!

Im in the same boat they scratched the silver bit above the glovebox on my 182. first of all they wernt sure whether they would sort it then they said it will be 5 days to get the part and I should be gratefull as the bit costs £90!

Am at day 7 and surprise surprise im still waiting for the call!

 

[Liam]

how did they manage to damage it! (im in a similar situation) stupid renault dealers.

 

[Alex_225]

They damaged it getting the seat runner replaced!!!

All in they scratched the steering wheel, kick panel, door handle and seat belt holster bit. The part Im waiting for is the interior door handle, wouldnt of thought it was that hard to get.

Ive been waiting over 2 weeks now.

 

[Alex_225]

Well my lovely mum did the honours and kicked off at the service manager at the garage. (Cant really rant and rave about it whilst Im at work!!?)

Apparently they are gonna try their upmost to no incovenience me. Bit late for that now really isnt it! MUPPETS

 

[Alex_225]

Well well well!! I had a bit of a result.

I spoke to a really helpful pleasant lady called Amba and she apologised profusely for the inconvenience. And....wait for it......

She offered me a refund for my service so thats £205 back in my pocket!!! I dont mind having to bring the car back for a bit of £££ in return.

First service for free cant be bad and a little bit of faith restored by the dealership.

 

[chris182]

Nice one

 

[MattyMarsh]

Sometimes it pays to kick some ass