HP laptop won't switch on, any ideas?

[Fletcher]

As above, all the lights flash, and the fan kicks in but i just get a blank screen.

I have a new 3GS iphone sat next to me that i can't use

 

[Sarah]

can you see the curser?

 

[Scottydog]

As above, all the lights flash, and the fan kicks in but i just get a blank screen.

I have a new 3GS iphone sat next to me that i can't use

Hold down the Power button for around 10-15 secconds until you hear and see it click off.

Wait a few seconds and turn it on again ensuring no USBs are plugged in or anything (also check CD Drive is empty).

If no joy, what laptop do you have? and how old? There could be a recall or something for this being an HP.

 

[Kerryclio]

Is the computer working but no screen my laptop did this once, completely blank screen but inside you could hear the comp working!!

I had to turn it on in safe mode

 

[Fletcher]

can you see the curser?

Nope

Hold down the Power button for around 10-15 secconds until you hear and see it click off.

Wait a few seconds and turn it on again ensuring no USBs are plugged in or anything (also check CD Drive is empty).

If no joy, what laptop do you have? and how old? There could be a recall or something for this being an HP.

I've tried that about 50-60 times with no luck. It's the pavillion Tx1000, iirc i still have a months warranty at John Lewis.

Is the computer working but no screen my laptop did this once, completely blank screen but inside you could hear the comp working!!

I had to turn it on in safe mode

How do you do that then??

 

[Sarah]

same thing happened to mine it was a pavillion too....didnt find out what was up with it, just got a new one

take it back and get a replacement

 

[Kerryclio]

I think you have to turn it on whilst pressing F8 or something and it should come up with a black screen and white writing, choose the option that says turn on using last known safe configuration

 

[Fletcher]

same thing happened to mine it was a pavillion too....didnt find out what was up with it, just got a new one

take it back and get a replacement

Yeah will do cheers.

How long did your replacement take Sarah?

 

[Sarah]

it went in the bin, it was 18 mths old so was out of warrenty

asked a few ppl and they said it cud be the cpu, was desperate for a computer to do some work so just bought a shitty one for £300 or summit with alot more memory so wasnt too bothered

so see if u can get it fixed while its under warrenty still

 

[Fletcher]

I think you have to turn it on whilst pressing F8 or something and it should come up with a black screen and white writing, choose the option that says turn on using last known safe configuration

That doesn't work either :dapprove:

 

[Fletcher]

it went in the bin, it was 18 mths old so was out of warrenty

asked a few ppl and they said it cud be the cpu, was desperate for a computer to do some work so just bought a s**tty one for £300 or summit with alot more memory so wasnt too bothered

so see if u can get it fixed while its under warrenty still

Will do, thanks again.

 

[Sarah]

its not what kerry says that happened to me too :s

thats summit todo with it forgetting to load up windows or summit

mine, i pressed the button, fan would start up then shut down a short time after and do it again and again

 

[Scottydog]

This is quite common with Horse Poos iirc can't find a specific fault with your model though on the HP site

But get it sorted under warranty whilst you can!

 

[Fletcher]

its not what kerry says that happened to me too :s

thats summit todo with it forgetting to load up windows or summit

mine, i pressed the button, fan would start up then shut down a short time after and do it again and again

Yep that's exactly what mine is doing atm.

 

[Fletcher]

This is quite common with Horse Poos iirc can't find a specific fault with your model though on the HP site

Get it sorted under warranty whilst you can!

Not impressed tbh, i'm also already on the third battery charger!

 

[Scottydog]

Not impressed tbh, i'm also already on the third battery charger!

Offttt

Too late now, but if you want my advise don't buy HP. Your better off with this tbh..

(DONT SCROLL DOWN IF YOU HAVE JUST EATEN OR DONT LIKE PICTURES OF HORSE POO, YOUR LUCKY THERE ISN'T SMELL-O-VISION!)

 

[Fletcher]

^^^never again, i normally run macs anyway.

 

[ForceIndia]

Happened on ours a few times, static build up I was told. I think, we removed the battery and held the power button down for a minute. Then put battery in and try again.

 

[Fletcher]

Happened on ours a few times, static build up I was told. I think, we removed the battery and held the power button down for a minute. Then put battery in and try again.

Already tried that mate with no luck. Hopefully get a HP bod to have a look at it tomorrow.

 

[Ian]

Does it beep twice really loudly when you turn it on? Mine did this, was sat there playing out some tunes and then all of a sudden crashed. When I turned it back on the screen stayed blank and there was an ear-splitting beeping.

It was still under warranty so I took it back to Comet. They sent it off to HP and apparently they loaded up a new BIOS profile or something. Probably feeding me a load of nonsense tbh. Anyway, it now works, but the fan makes a lot more noise.

 

[Fletcher]

^^^No mate, all the lights flash for a few seconds, and the fan kicks in. tbh i think it's fucked...lol

 

[Mike_182]

Does it beep twice really loudly when you turn it on? Mine did this, was sat there playing out some tunes and then all of a sudden crashed. When I turned it back on the screen stayed blank and there was an ear-splitting beeping.

It was still under warranty so I took it back to Comet. They sent it off to HP and apparently they loaded up a new BIOS profile or something. Probably feeding me a load of nonsense tbh. Anyway, it now works, but the fan makes a lot more noise.

You have (still do, BTW, they're not fixing it just bodging it) one of the faulty nVidia graphics chips. What they h'actually did was swap the motherboard for another one and load a new BIOS with a different fan profile, which just runs louder/faster all the time to keep the GPU temperature down to minimum rather than balancing it with power consumption.

Dell, Sony, Apple, HP, MSI etc. all had the same problem.

 

[Darren S]

Had three of these do the same over the years at work. Exactly the same symptoms, though admittedly one of those I fcuked over by applying a BIOS update.

D.

 

[Ian]

You have (still do, BTW, they're not fixing it just bodging it) one of the faulty nVidia graphics chips. What they h'actually did was swap the motherboard for another one and load a new BIOS with a different fan profile, which just runs louder/faster all the time to keep the GPU temperature down to minimum rather than balancing it with power consumption.

Dell, Sony, Apple, HP, MSI etc. all had the same problem.

Ah right, cheers Mike. It still crashes from time to time, usually when I'm on Firefox and I've had it running for a few hours (but I do tend to have a lot of stuff open at the same time - typically iTunes, Firefox, WLM, Second Monitor, Word/Excel/Notepad/Lightroom and Chrome) gets a bit annoying.

Should really migrate on to my PC, but can't get away from the portability of a laptop, even if the screen sucks.

 

[Fletcher]

You have (still do, BTW, they're not fixing it just bodging it) one of the faulty nVidia graphics chips. What they h'actually did was swap the motherboard for another one and load a new BIOS with a different fan profile, which just runs louder/faster all the time to keep the GPU temperature down to minimum rather than balancing it with power consumption.

Dell, Sony, Apple, HP, MSI etc. all had the same problem.

Not good that they all suffer this is it

 

[koi]

Yeah common fault with that chip. Happened on my HP and it was fixed under warranty but then it done the same again a year after.

 

[Fletcher]

Yeah common fault with that chip. Happened on my HP and it was fixed under warranty but then it done the same again a year after.

Yeah i don't hold out much hope for it lasting long tbh.. probably get a new mac laptop soon anyway.

 

[Mike_182]

To be fair to HP, it's not their fault - it's nVidias.

 

[koi]

Yeah i don't hold out much hope for it lasting long tbh.. probably get a new mac laptop soon anyway.

Just make sure you have all your data backed up or have a way to get it back for when it finally dies.

 

[Paddyhmfc]

Put in your Windows disc that you got with it or the recovery disc. Possibly missing a boot up file so if you can get it to boot up using this disc it may laod up the basics so you can fix the problem.

Possibly a driver missing or corrupt.

PM if you need more info and il be happy to help.

 

[Fletcher]

Just make sure you have all your data backed up or have a way to get it back for when it finally dies.

I'm hoping they don't delete all my data, when it goes back to HP, because i can't get into atm.

Put in your Windows disc that you got with it or the recovery disc. Possibly missing a boot up file so if you can get it to boot up using this disc it may laod up the basics so you can fix the problem.

Possibly a driver missing or corrupt.

PM if you need more info and il be happy to help.

It didn't come with any discs, all i get is a blank/black screen anyway.

Thanks for the help Paddy.

 

[Paddyhmfc]

Pretty surpsised at that. Most come with some kind of recovery discs. My old desktop fecked up similar and HP sent us discs out as it was just out of warrenty. The discs fixed the problem for a while until we sacked it and got a new one. At least got i Tunes and pics off it. You will easily be able to take the HDD out and slap it in a similar laptop or buy a cheap HDD and slip yours inside it to then put it on a new/fixed laptop.

But if you have warrenty get it fixed for free and try and blag an extra month or 2 free incase it goes tits up again.

 

[Ian]

When mine was sent off to HP it came back with all my files still on the harddrive.

 

[Fletcher]

Pretty surpsised at that. Most come with some kind of recovery discs. My old desktop fecked up similar and HP sent us discs out as it was just out of warrenty. The discs fixed the problem for a while until we sacked it and got a new one. At least got i Tunes and pics off it. You will easily be able to take the HDD out and slap it in a similar laptop or buy a cheap HDD and slip yours inside it to then put it on a new/fixed laptop.

But if you have warrenty get it fixed for free and try and blag an extra month or 2 free incase it goes tits up again.

Yeah just had another look throught the box, no recovery discs.

When mine was sent off to HP it came back with all my files still on the harddrive.

Good stuff.

 

[Paddyhmfc]

Is it Vista or XP?

I think you could get away with using someone elses disc to copy the basic files across if this is indeed the problem. But try your free shot with John Lewis first.

 

[Fletcher]

Is it Vista or XP?

I think you could get away with using someone elses disc to copy the basic files across if this is indeed the problem. But try your free shot with John Lewis first.

Vista mate.

Yep hopefully take it back to John Lewis tomorrow.

 

[koi]

Most new laptops don't come with recovery discs now, there is a partition on the hard drive instead and you can burn a disc if you want to.

 

[Initiale]

Yeah I have a TX1250 and it gave me option to burn recovery DVDs when I first got it. I usually use plain Microsoft OEM install disks though so you don't get all the pre-loaded crap (even if you miss out on the preinstalled drivers).

Sounds like it could be a video problem, try shining a torch on the screen when it's switched on to check that it isn't just the backlight that's fucked. And try plugging in an external monitor if you have one handy? If it was me, I'd remove the hard drive first and try and copy the contents onto another computer.

 

[Fletcher]

Yeah I have a TX1250 and it gave me option to burn recovery DVDs when I first got it. I usually use plain Microsoft OEM install disks though so you don't get all the pre-loaded crap (even if you miss out on the preinstalled drivers



Sounds like it could be a video problem, try shining a torch on the screen when it's switched on to check that it isn't just the backlight that's f**ked. And try plugging in an external monitor if you have one handy? If it was me, I'd remove the hard drive first and try and copy the contents onto another computer.

Taken it back to John lewis now, hopefully get it back in the next couple of weeks.