Phone contracts

[Kerryclio]

I have a contract out with orange i have no insurance on it though ( my brother told me to run it over with my car to get a replacement)!

As its on contract do they still have to make sure the phone is fit for the purpose it was sold for? Its generally crap but it wont make calls or take calls it just cuts off or they cant hear me or i cant hear them?

Could i take it to a shop and demand a different phone?

 

[Paddy_g46]

How long u had the handset?

 

[Kerryclio]

6 months thought it would get better but its got worse

 

[AK]

Should be covered under manufactures warranty tbh?

You'll need to phone Orange tho and probs send it to them. Could take some time. . .

 

[Edd]

Don't run it over.

If there's a fault with the phone it should be covered under 12 months warranty. As long as you havn't damaged it yourself they should sort it out for you.

 

[Kerryclio]

No i havent damaged it apart from dropping it but that hasnt made the fault with the phone i dont want the same handset back though i would rather give it back and them give me a cheaper handset? would they do this?

 

[Vish]

lol only insurance will replace it if you drove over it and you'd need accidental damage which some don't cover.

If there are problems that you didn't cause, it'll be under warranty for up to 1 or 2 years depending on manufacturer. Chargers, cables etc are normally only 6 months. If its under warranty, you can take it to any Carphone Warehouse and they'll fix it under warranty. It could take up to a week if it needs to be sent to a store with repair centre, not all of them do.