Sky+ box

[Jay]

Problem with our sky+ box, it switches itself off every 15mins!

Very annoying!

Any ideas?

 

[Daz]

Phone Sky.

What do you mean "switches itself off" - does it actually turn off as in, the light on the front goes red?

I was thinking maybe it was the auto standby, but then, it gave me a message when it did it on my Sky+ box.. (press select to continue viewing or similar)

 

[Revels]

Phone Sky.

What do you mean "switches itself off" - does it actually turn off as in, the light on the front goes red?

I was thinking maybe it was the auto standby, but then, it gave me a message when it did it on my Sky+ box.. (press select to continue viewing or similar)

Mine does it but only at 2am

 

[Daz]

Phone Sky.

What do you mean "switches itself off" - does it actually turn off as in, the light on the front goes red?

I was thinking maybe it was the auto standby, but then, it gave me a message when it did it on my Sky+ box.. (press select to continue viewing or similar)

Mine does it but only at 2am

I think that makes sense.. it was probably around that time!

 

[Dafthead]

Do a factory reset on the box (you'd lose your recorded progs though)

 

[Jay]

Phone Sky.

What do you mean "switches itself off" - does it actually turn off as in, the light on the front goes red?

Yes television goes blank. Green light turns to red every 15 mins. It stays off until you switch it back on again but can only be done after a couple of mins, then switches itself back off every 15mins. Thought maybe it was the fan not kicking in to prevent it from over heating, but I can hear the fan spinning.

Phoned Sky today to upgrade to HD but before that arrives we have to put up with this and it's very annoying....

 

[Griff]

Phone Sky.

What do you mean "switches itself off" - does it actually turn off as in, the light on the front goes red?

Yes television goes blank. Green light turns to red every 15 mins. It stays off until you switch it back on again but can only be done after a couple of mins, then switches itself back off every 15mins. Thought maybe it was the fan not kicking in to prevent it from over heating, but I can hear the fan spinning.

Phoned Sky today to upgrade to HD but before that arrives we have to put up with this and it's very annoying....

It probably is overheating (fan spinning or not). Symptoms certainly point to that anyway.

 

[Mattieuk]

I have had Sky + for two months....I'm on my third Sky + unit.


I think Renault must make them

 

[Revels]

I have had Sky + for two months....I'm on my third Sky + unit.


I think Renault must make them

or Microsoft..

 

[Mells]

I have had Sky + for two months....I'm on my third Sky + unit.


I think Renault must make them

or Microsoft..

lolz

try a forced software update.

1. Switch the box off at the wall.
2. Switch it back on again holding the backup button on the box. You'll have to do this for a couple of seconds. All the lights on the front will light and there will be a message on the tv. Once the lights are on you can stop holding down backup.

You wont loose anything in the planner and you'll have the most upto date software.

 

[Jay]

or Microsoft..

lolz

try a forced software update.

1. Switch the box off at the wall.
2. Switch it back on again holding the backup button on the box. You'll have to do this for a couple of seconds. All the lights on the front will light and there will be a message on the tv. Once the lights are on you can stop holding down backup.

You wont loose anything in the planner and you'll have the most upto date software.

Cool, just doing update now.....

 

[Jay]

Just done the software update ^^^ and the same things happened again, just switches to standby....

 

[182chick]

its a new thing sky do, mine use to do it but my brother sorted it, think its call power save mode go through the setup menus and see if thats where u can switch this mode off

 

[Jay]

^^^ done that, still happens

 

[Mells]

Sounds funned then.

Have you searched avforums or digitalspy forums sky sections?

 

[swank1982]

quote]

Mine does it but only at 2am[/quote]



p**n protection?

 

[Jay]

Sounds funned then.

Have you searched avforums or digitalspy forums sky sections?

Yeah had a look on avforums but couldn't see anything for the "15 min shut down". Got Sky coming in the morning to install HD so will see if Mr Sky Man knows anything.

 

[Jay]

Had Sky HD installed this morning, told Mr Sky man about the problem with the Sky+ box... He only lives up the road from me, so he's taken it with him to have a butcher's and will bring it back in (hopefully fixed) in the next few days! *thumbs up* so far.