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I'm with admiral (same outfit) I have more than 5 and it still increases just they don't discount anymore for anything over 5 years. Just compare each year and move if the price isn't competitive. .
I just stuck with the same argument. Do you think it is reasonable that a gearbox lasts less than 50k miles. Would you call it satisfactory quality. Do you think I should be paying for an obviously faulty part.. They will apologize a lot, giving you the opportunity to ask for them to sort it...
I got my 57 plate done in April with a 75% contribution for the box and a clutch heavily discounted.
In my experience they all call themselves head of customer service. If they insist that is best they can do, ask, and keep asking for their boss. I got stuck on 60 % for a while
Car had 50k on it
Just got to keep hassling them, ask for the next person up the ruk chain, Push for as high as poss let them barter you down. Ask them personally if they really think it is acceptable for a gearbox to break after such little use. Satisfactory quality etc
Offt I'd say still expensive regardless. My 57 plate r27 with xenon cornering lights and leather recaros and 49k will be for sale soon at 6250 maybe 6500