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build a support server that does this sort of stuff like mcafee epo wsus images virtual media library vnc server etc
dont install anything on a dc other than ad dhcp dns wins etc
1st answers the phone reads a script/log s calls knows naff all about what they are talking about ( a job for women)
2nd
have an understanding of systems and are the ones that deal with application levell support
3rd
usually the geeks actually get to touch a screwdriver and see the servers...