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They were very serious. Got the angle grinder out and everything. Safe to say they won't be getting any of my business. Come to think of it, they were the sane garage that I saw trying to start a car with no cambelt on it. 'Don't do that, it has no cambelt!'
After seeing the Chris Harris video, it reminded me how dull the 197 was on launch:
http://www.carpages.co.uk/renault/renault-clio-01-03-06.asp
Which eventually ended up with the R27 which was much better looking. Maybe the same will happen with the new car :)