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LOL. Probably.
They're pretty crap at getting back to you in most instances, kicking up a fuss and being a cnut will get you nowhere, just be persistant in nagging them and you'll get somewhere.
Isn't that David fella just a marketing guy? I didn't think he had anything to do with Customer Service? Although I'm sure he'd still be interested to see how dissatisfied most of their customers are or were.
Oh dear, Aly. Didn't it sit outside the stealers 'on show' for a while too? b*****ds tbh. Hound the dealer, daily calls, really become a pain in the neck for them. Have a read of my Renault debacle thread if you want RUK to help. My contact at RUK is cushty but I've gone through two others to...