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I hope you told him you were recording. I'm sure there are legal issues recording calls when people don't know about it.
Anyway, call them and see what they have to say.
So are you currently being charged £50 + £X for Sky Sports, or does the whole thing come to £50?
It's going to be pretty hard to prove that the said they would do it for free. Are you sure he said SS for free? I really can't see that happening.
I wasn't sure about these when they came out. I've now decided I'm not a fan, sorry. I'd also opt for a Twingo if I was in the market for a warm hatch.
Go to a comparison site, see what companies they have listed then call them yourself. I'm with Elephant. Have always been with the Admiral group (4 years). Add older/more experienced drivers, it will bring the premium down.
I've used Mazuma, or whatever it's called. You don't need the chargers etc, just the phone. Pretty sure it has to work though. I just went for a direct payment into my account.