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100% I would be going full Gammon by now. I'd have been all over Twitter slagging them off. You pay for a service and they are clearly not providing that service to an acceptable level. Can @The Crumb Master not help with a number for anyone who will do it at a reasonable cost? And then just...
If you have the car running, you should be able to unplug each cylinder to find the one that's missing. You can swap an injector out in about 5mins, pretty sure there's only 2x10mm bolts holding the rail on