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Yeah you can mate. At worse you'll need to phone them or drop them an e-mail.
Have a look in your account settings first, most companies have them. Probably under track your order etc.
Something really simple that would make the game easier for me would be some sort of garage organisation.
Even if I could just separated cars that I've been gifted from cars that I've tuned and can race with.
Perhaps a bit OCD :o
http://www.hotukdeals.com/deals/battlefield-3-limited-edition-360-ps3-31-99-w-voucher-sainsbury-s-entertainment-1038499
£31.99 for the Limited Edition of Battlefield.