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As said depending on the area you either get a Sky engineer or an engineer from a contracted company (can't remember the name at the mo).
The last engineer I had at our house actually said that he was tempted not to come to this job as he had a hangover from the night before! The one before...
shite customer service, desktops that have worked have lasted quite well tho. We changed to a Dell contract tho mostly due to their customer service problems.
Also have a personal thing against them as they made my old boy redundant after 28 years working for them as an accountant. Gave him...
No window etchings, locking wheel nuts and alarm iirc.
As you said, the cambelt is the main worry. Just look for the usual - any evidence that points to the car being involved in a crash, panels not fitting correctly, etc
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