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When renault have collected my car it has been an oldish guy too so touch wood your car should be driven gently. I think some garages employ semi retired people for collecting etc. Hope you get it sorted Deb.
Just because they charge extra for mods doesnt make them tossers. Some insurance companies dont like mods. I was with them for years without problem. They were brilliant when we had to make a claim.
Find another insurance company that doesnt mind mods like others have suggested.