3 lights (xbox 360)

[Craig]

watching a dvd yesterday my 360 decided to crash so i turned it off then when i went to turn it on the 3 red lights came on. thing is its 1 year and 2 months old .will it cost to be fixed if i send it off to microsoft
thanks

 

[iarno]

its around 85 pounds iirc

 

[Tim172]

Might as well wait for the new 360 now!

 

[G_F]

http://support.microsoft.com/kb/907534

 

[CH33MA]

theres a new xbox 360?

 

[G_F]

Try this?

http://www.360maniac.com/2006/01/30/repair-xbox-360-3-red-lights/

 

[G_F]

theres a new xbox 360?

http://www.engadget.com/2007/01/05/the-second-xbox-360-revealed-codename-zephyr/

 

[thecremeegg]

you shouldnt have to pay, its only just outside 12 months and by law it has to last for a reasonable amount of time, especially something of that price.Try to take it back for a refund, and if they refuse quote the sale of goods act

 

[KDF]

Exact same thing just happend with a mates 360 was watching a dvd on it.. barely on for 5 minutes and it crashed.. switched it off and back on and 3 red lights ring of death !

 

[Craig]

do i need to conatct microsoft in the usa or is there an english head office

 

[donofkarma]

UK customer support: http://www.xbox.com/en-GB/support/contact/

They should be able to sort you out with a repair - if it's like the old xbox they will pick it up, fix/replace it, restore your game saves etc. and ship it back to you rather quickly.

As for the X360 Mark 2 - It's got a quieter chip (65nm), bigger HDD (which everyone saw coming) and HDMI. As long as the games still work I'm not too worried about upgrading - I use it to watch DVDs and play non-arcade games so the bigger hard drive won't make any difference, HDMI won't matter either as I'm getting a fantastic picture throught the HD VGA cable (and 5.1 sound via the optical connection) and I tend to have the volume up enough not to here the console in the background (which doesn't seem that loud to me anyway).

 

[Iain C]

man the 360 sucks!
I hate microtosh.
Ive never known a console to brake down so much.

 

[Longy]

Mine has just died aswell been up and down the past few weeks but constant ring of death now

 

[dk]

i had a dead one a week before christmas, mine never even got the 3 red rings, just froze and never recovered!

they do have a rather high failure rate but i think its only the older ones really, the rumour was that when they did the 'big' update late last year they increased the performance of the components to deal with games like GOW that were coming out, overclocking them i guess in effect and they couldn't hack it so gave up but some take longer than others to die.

 

[Oggy997]

--==SECONDARY ERROR CODES==-​

The specific type of hardware failure can be determined by a "hidden" error code

• Turn the xbox 360 on, and wait till the 3 red lights are flashing.
• Press and hold the sync up button (the small white one), while holding that button press the eject button.
• The LEDs will now blink the first number in the code (as described below).
• Release the eject button and press it again.
• The LEDs will now blink the second number of the code.
• Release the eject button and press it again.
• The LEDs will now blink the third number of the code.
• Release the eject button and press it again.
• The LEDs will now blink the forth number of the code.
• Release the eject button and press it again.
• The LEDs will go back to the 3 red flashing lights.

You should be able to determine the difference between the 3 flashing lights and the error code lights by the rate in which they flash.

Here is how you interpret the LEDs to get the code number:

• All four lights flashing - 0
• One light flashing - 1
• Two Lights flashing - 2
• Three lights flashing - 3

0001 power supply problem
0002 power supply problem
0003 (not yet known)
...
0010 over heating
0011 over heating
0012 over heating
0013 over heating
...
0020 (Not yet known, possibly overheating)
0021 (not yet known)
0022 GPU Error / GPU Overheating
...
0101 (not yet known)
0102 unknown error - literally means the console does not know what is wrong. Possibly a short or cold solder joint somewhere (2 reports of people repairing this, one was removing moisture build up inside the console, the other used a hot-air rework to reflow the BGA Ram chips)
...
0110 Memory Error / Memory Overheating
...
1003 Hard Drive Error... It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it
...
1010 Hard Drive Error, Can be caused buy a currupt or missing Eprom.
...
1013 (not yet known)
...
1020 (not yet known)
...
1022 AV cable error... There is a problem with the AV cable, try using a different AV cable. (could also be a problem with the encoder chip)
...
1030 (not yet known)

 

[Craig]

just phoned the w*****s and placed a complaint. lets see what they have to say

 

[Stuart.Atkinson]

interesting read. i will pinch the error codes for future reference

 

[Leeshez]

Are the 360,s worth it? So many seem to go wrong.

 

[Stuart.Atkinson]

yes they are worth it ! think how many have been sold and how many have gone back.... its not worth worrying about tbh.

 

[Williams025]

i had a dead one a week before christmas, mine never even got the 3 red rings, just froze and never recovered!

they do have a rather high failure rate but i think its only the older ones really, the rumour was that when they did the 'big' update late last year they increased the performance of the components to deal with games like GOW that were coming out, overclocking them i guess in effect and they couldn't hack it so gave up but some take longer than others to die.

Overclocking has never come into it (and I dont believe you can achieve a proper overclock with a software update) - the 360 was designed for the likes of GOW. It was simply to do with a cooling issue oversight by Microsoft which has been resolved with consoles under 6 months old.

 

[Williams025]

Are the 360,s worth it? So many seem to go wrong.

Mine hasnt (constant use) and none of my mates ones have either. Most of the teething troubles seem to have been resolved now.

 

[BioHzrd]

Might not be to your fancy but go Buy new one lol Take it home put your screwed one in the box take it back saying its faulty and you want your money back and if they ask why says cause you dont want the same thing happening again....

 

[dk]

i had a dead one a week before christmas, mine never even got the 3 red rings, just froze and never recovered!

they do have a rather high failure rate but i think its only the older ones really, the rumour was that when they did the 'big' update late last year they increased the performance of the components to deal with games like GOW that were coming out, overclocking them i guess in effect and they couldn't hack it so gave up but some take longer than others to die.

Overclocking has never come into it (and I dont believe you can achieve a proper overclock with a software update) - the 360 was designed for the likes of GOW. It was simply to do with a cooling issue oversight by Microsoft which has been resolved with consoles under 6 months old.

so why was mine perfectly alright until the update, never froze, never crashed and never got hot, it started ding after the update and only when paying the new generation games like GOW and COD3, happened to so many people that way too, nothing to do with cooling.

 

[Williams025]

This issue was around way before COD3 and GOW!

Probally co-incidence... Generally, the ones which needed to go back to Microsoft (ie 3 lights or more) were hardware failures due to overheating.

 

[dk]

This issue was around way before COD3 and GOW!

Probally co-incidence... Generally, the ones which needed to go back to Microsoft (ie 3 lights or more) were hardware failures due to overheating.

i think you will find that if you search the xbox forums back to november of last year when they did the update it killed loads of machines, the overheating was there from the beginning but that was smallfry compared to the update that killed many more machines, nothing to do with overheating.

MS released a new update but called it the same so people with the dodgy update couldn't download the new one as their xboxes thought they already had the latest one but people who hadn't got the dodgy one downloaded the new improved one but still had the same name, it was a fiasco and something i know a great deal about after having gone through it myself.

 

[Williams025]

Maybe the update was dodgy, but if it was causing so many problems, would Microsoft really produce another update to correct the initial one using the same file name so the consoles wouldnt recognise it? A GCSE IT student would know that would cause issues! A little hard to believe that Microsoft could be so short sighted, but then again... Either way, they would have recognised this mistake and produced an immidiate correction for the new update simply by changing the file name surely?

 

[dk]

Maybe the update was dodgy, but if it was causing so many problems, would Microsoft really produce another update to correct the initial one using the same file name so the consoles wouldnt recognise it? A GCSE IT student would know that would cause issues! A little hard to believe that Microsoft could be so short sighted, but then again... Either way, they would have recognised this mistake and produced an immidiate correction for the new update simply by changing the file name surely?

you would have thought wouldn't you but this was all confirmed on the official xbox forum and by mods on there at the time, fiasco was what it was, the most stupid thing they could have done and they did it!

some people say it was so that they didn't have to admit liability to all those it fried as the US only get 90 days warranty and if the update was called the same then people couldn't prove MS bought out a new update etc.

so i think more cunning than stupid really!