BT credit balance

[Griff]

It would appear that I'm in credit to the sum of £129.98 due to paying by direct debit each month and using my mobile for most calls rather than the landline.

If I'm in credit with my power supplier they will refund me but I'm having trouble getting any sense out of BT.

That aside has anyone had any luck getting anything out of BT?

 

[Tom]

We were in credit £209.56

After 7 phone calls (and i actually had to be rude to people) we got the money back.
Needless to say i pay for what i use now.

 

[Griff]

Some daft bint keeps telling me I can take a "Payment holiday" from January 1st for a few months. What use is that?!?

How did you get a refund in the end then Tom? Persistence?

 

[richard1]

Make sure you amend your DD amount in future.

I know its not much, but its your money they're getting interest on.

 

[Nigel]

Yep, I'm £90 in credit and keep telling me they'll take it off my next bill, problem is I now pay my line rental to sky, so won't be having any future bills. It's like talking to a brick wall.

 

[Tom]

Yeah my dd amount is now the amount i actually spend.

Online billing is a nightmare too.

 

[Griff]

Make sure you amend your DD amount in future.

I know its not much, but its your money they're getting interest on.

I dropped my DD to the lowest amount they'd let me which was £18. They still collected £33 though. Bunch of idiots.

I get so many free minutes on my mobile that £129 credit will probably cover my landline bill for the next year. Why should they collect interest on my money?!? GRRRRRRRRRR

 

[Tom]

Its a shame you cant have adsl on an incoming calls only line.

 

[Longy]

Get mobile broadband and get rid of the landline full stop

 

[Griff]

Its a shame you cant have adsl on an incoming calls only line.

Charminda has offered me half the money back so I'm now on hold for someone else

Edit - Partial success. I've got half of it back now and their "offline team" will call me later today to refund the rest (or so they say).