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the bloke from the southend store is the best guy in the world other places should send there staff to him to learn about customer service he is the nicest guy in the world and will help you with ne thing and will find ne thing out for u.
give him a call
he reconises my voice every time i call too.
only problem i have is getting him off the phone he could talk the back legs of a donkey but still a really top bloke