Elephant = cr*p !!!!

[cat171]

I'm with them at the moment.
My car insurance is due on sat so I got a few like for like quotes (most were cheaper then the renewal) so i called them up to see what could be done.

ring, ring.... hello ... diamon, err ... ummm - elephant insurance !! (she forgot who they were - i guess because diamond are part of the same group)

told her the renewal etc & what i've been quoted elsewhere (renewal is £864) been quoted £738 (both f/c) other companies excess is £50 less.

She said she can't match it I say ok well can it be reduced ?
I only do 7000 miles a year, not 9000 as i put down. -
Oh ok, yeah thats £73.50 MORE !!!!! than the renewal !! (she can't tell me where the change is & why its now gone up !!)

So I said - I got a quote today from yourselves (with a ref number) same details etc & its £800 !!!! whats going on ... err well its the computer you see:banghead:

They matched it last time on the phone & appologised to me etc.
NOT today !! her excuse was, its because you fill it out yourself - I replied you don't have to fill anything out for me !!! just honour the lower quote !!

Asked to speak to a manager (who was there 30 secs earlier on, as she had to ask him something) nope they are busy !!

I asked about driving another car third party (i have it in writing on the current policy) she went 'yeah in an emergency' I said since when ??? errr... always !!
I read out word for word what the policy says & there's nothing about 'only in emergency use' on it bullsh*tter !!!

One of their managers is supposed to be calling me tomorrow yeah right lol !!

I have been with them for three years now & never had a problem.
I called at 8.50 tonight, so i guess all of the trained staff had gone home & i was diverted to a call centre in India (she couldn't even say the word 'plus' ffs !!!)


I'll be ringing them when I get to work tomorrow morning !!!

 

[Blue4Ever]

Fuckin hell mate, if you get through to the aisian ones just hang up and keep trying. Either that or bang your head against a brick wall.

 

[_Kenny_]

My renewal was more this year as well, phoned Elephant up asking why - they said the car was in a higher insurance group. I said it's a 1.4 8v FFS! Anyway inside 2 minutes I had got my renewal down about £70-£80 as I calimed I had got better quotes elsewhere and the reduction was for 'customer loyalty'.

The main reason I wanted to stay with Elephant was because I am still waiting on my excess and no claims being returned to me after an accident and thought it would be an even bigger nightmare trying to get these back if I moved to another insurance company.

I've never been put through to an Indian call centre thankfully, always seems to be call centres in the UK

 

[cat171]

I called them today (so i'd get to speak to a clued up person) :evil:
they had to call me back regarding their quote online - when they did they honoured it (no shock there tbh)

the other company said they gave me a discount because of the car (they have quite a few coupe's insured with them) I asked about the next car i'm thinking of (prob a P1) she said they'll do impreza's - but not a P1 ! boo !!!!

I asked elephant about 'in the use on an emergency' bit & she said 'we would normally say - don't drive the other car all the time because your only covered third party on it' she said the emergency bit I was told last night was wrong !!

So i'm sorted now