Why is my eBay payment being held by PayPal?
PayPal and eBay are working together to make the marketplace safer for buyers and sellers by helping to ensure successful transactions.
PayPal will hold payments in transactions where the vast majority of seller fraud occurs. Here are the most common instances in which a payment may be held:
You have been on eBay less than six months and sell an item above £50
You have a feedback score of less than 98% and sell an item above £50
More than 5% of your transactions result in dissatisfied buyers*
You have an average Detailed Seller Rating (DSR) of 4.5 or less
You have received less than 20 Detailed Seller Ratings
You are listing your item in a higher-risk category which include gift certificates, video games, mobile phones, computers, and consumer electronics
PayPal will not hold payments for eBay items if you meet the following criteria:
You have been an eBay member for more than 6 months, and
Your total Feedback score is greater than 100, and
Fewer than 5% of your transactions result in dissatisfied buyers*
Or
Your average DSR is greater than 4.5, and
Your have received more than 20 DSRs in the last 12 months
Your buyer dissatisfaction percentage is less than 5%
* Buyer dissatisfaction percentage is measured by adding negative events as a percentage of your transactions. Negative events include negative and neutral Feedback, Detailed Seller Ratings scores of 2 or less, and Item Not Received or Significantly Not As Described disputes.