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If it is brand new and you bought it direct from fastchip.nl send them over an email stating what the issue is and they will sort it. The chap is normally extremely helpful.
Yes indeed its all mentioned in the quickstart on the first page which is included in the box. The important area is highlighted as well ,so you cant miss it really.
Sending emty screenshots without being the rstuner unlocked is not helpful as well.
Its pretty straight forward. Send me the unlock code, unlock and send me the screenshot for the right calibration.
why is it taking so long. i got the rs tuner thrusday sent the code thursday night got unlock code saturday and still havent had my map. why cant it all come in the box
Did you take the screen shots of the first screen once the tuner is plugged in? Henk needs this info so that he can give you the correct map for your version of car/ecu. without this he can't send it so just double check you did.