Except, no matter how 'good' their support is, everybody I know who has had a Sony has had it 'repaired'. Now, I don't know about you, but I sense very double standards. A few people have to get their Dell laptops fixed, and they're all s**t. Everybody has to get their Sony laptops s**t, but they're ace? - this isn't aimed at you, btw, more 'society' and 'IT'.
And as for 'added software', I'd rather they didn't bother TBH. I like my OS's naked. Drivers, maybe a wireless switch, end. Fin. No s**t. Just nothing.
Spec wise, they're expensive for what they are. They've always got good specs, but then, they f**king well ought to for the money they ask for.
i like the added software, means i don't have to pirate it, having adobe photoshop included is great.
People don't mind a product breaking down as long as they are dealt with correctly when it does, thats where sony have got it right, i got amazing service from them on this repair, they checked things i hadn't complained about, and replaced them anyway, cleaned it for me and gave me a nice cleaning cloth for the screen (its the small things that matter), texted me at all stages and included the AWB number for me to track it with DHL, all done from phonecall to having it back in 5 days.
And thats with the standard warranty, not an extended one, not some fancy corporate warranty where they give you better service because you pay more for the warranty. I'm very happy.
From firend who have dell's, you are lucky to get any support out of them, let alone good service, parts taking weeks to arrive to be replaced, being a big corporate seems to get you better service as they value the business more.
And please don't compare sony to apple for price vs. spec, becuase apple don't come close. I was looking at macbooks when i was buying this one and the spec for the price didn't even come close, total ripoff for what you get.
I prefer to pay a little extra, great a great looking laptop, some added software, great service when i need it and some of the highest specifications available on the market at the time.