Virgin was always fine when I lived with the rents, we had the 4mb connection and it was always 4mb and reliably quick... but since I moved out and went on 2mb I've had nothing but problems. I dont even download stuff either and have Setanta broadband which I cant use as it wont stream... in 350kb/s or 600kb/s. I did a speed test and when I get home from work the worst I have seen is 76kb/s, and 500kb/s uploads... so uploads are quick, but download speed is so poor I cant even stream youtube and it's like dial up when browsing.
I phone NTL and complained twice so far about this, 1st time they upgraded me for free to 4mb, then again to 20mb, but the best I've seen was 5mb during the day and that didn't last long before it was down to 3-4mb. Now I can finally understand why they get slagged off so much when I call up and have to phone some premium rate number to speak to some muppet indian woman who can barely speak English and is determined to keep me on the phone as long as possible with pointlessly bullshit slow ways of doing there tests... then to tell me my router, net card or whatever else is faulty... erm, nope, it works just not properly and not all the time... She then tells me that losing 19.9mb of my 20mb connection is acceptable. Utter b****cks and infuriating, so I have today as my last day of cool off and am considering cancelling and not paying my bill. I've been raped on 0906 tech support charges to useless t***s that dont have a f**king scooby and not got the service I've paid for... not even once in the times I'd normally be using it... peak times they call it, but I prefer "normal" times people would use it... ie when they are at home and not at work.
If I used torrents etc I'd have cancelled by now, but I cant even use my Setanta login to watch any boxing which f**king sucks.