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i can now download stuff like avg, azureus etc, but i cant download any music off it, it starts then stops because of errors, looks like i will have to get back onto dell like you say, as you can imagine its getting right on my tits!
im sure someone can explain it better than i can, but when you set up azureus, it asks for a port number tcp/ip i think it is. this port needs to be open on your routers configuration as sometimes it can be blocked and restrict you from downloading on that port number.
boot azureus and at the bottom, check if the NAT is ok (hover over it)