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mine was through synchreon (north west) and they were useless. they lost my laptop after repeated delays and false delivery information. when i complained to dell they were virtually unresponsive and gave us very little in regards of compensation (either monetary or in a form of express manufacture/delivery- which was quite important as needed a laptop for CAD projects at uni.) to put into perspective...order was meant to be delivered on the 30th sept, it finally came yesterday.