iPhone 5 issue

[Stu_350z]

Hi all

After some advice.

The lock button on top of my iPhone 5 has stopped working pretty much, really have to press it in and wiggle it to get it to work.

The phone was new in November last year time so less than a year old.

Is this covered by warranty and who should I talk to about getting it fixed/replacement.

Contract is with O2 if that helps.

​Thanks

 

[Billy.]

Take it direct to apple, if it's still within it's year warranty all repairs are free iirc. My phone was 7 months old and couldn't charge/connect to iTunes. 30 minute wait at apple for them to also confirm what I said and voila - a new handset foc.

Afaik they can replace the lock button now instead of issuing new handsets like before, but don't quote me on that


Sent from my iPhone using Tapatalk 2

 

[Ben]

As said above, book yourself in at an Apple store with a genius. They're usually really good and because its in its years warranty they should resolve the issue without a fuss.

 

[SC03OTT]

I had this issue back in April. I just booked a Genius appoitment and they swapped my phone over for me.