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No you miss my point. None of the design faults you have mentioned will damage your car in anyway. I am not asking Renault to redesign anything, I am asking the dealer to repair the damage to my car as they never informed me of the design fault even though they knew, and there is no reference in...

Firstly, thank you for all your inputs. Secondly, my issue was not around changing the blades, but washing the car. The handbook does state to be careful when lifting the blades to change the windscreen wipers but nothing about washing the car. Being as this is a new car I have not had to change...

Because in every other make of car this is not the case. It does not state in the manual that the clio is different and needs to be done a different way. Therefore it is not a satisfactory product (car) as it is not unreasonable for me to expect to lift my windscreen wipers, if I have not been...

Ok, here I go again. Yes they wipe windows, but they also lift out, otherwise why would they allow the wiper to be lifted off the windscreen, and allow them to come so far back? When you buy something everything has to be satisfactory, and this isnt. When the wipers are pulled back it damages...

Yeah no worries, I will even if I have to take it to the small claims court. As long as I follow the process of writing to them with my problems and making everything official. I will be sure to update you with how its gone :)

No I didnt google trading standards, I spoke to them and explained the problem. There is a law in this country called the sale of goods act. This act covers everything sold in this country. The retailer is liable for all goods sold, not the manufacturer, therefore the retailer is liable for any...

Its not Renault I have to deal with. Its Retailer I bought it from. Nothing to do with the manufacturer

No taking a bumber off to change a bulb does not damage the car in any way. It is just inconvenient. Damaging paint work is not "satisfactory", and thats what the sale of goods covers

And please refer to my earlier point, that I was not "forcing" it just felt a little stiff. If I was "forcing" the clearly I would have realised something was wrong.

Exactly, I am used to other cars lifting up completely to wash/change blades. Being as my car was brand new I thought that the arms were a little stiff was all, and didnt expect them to be rubbing on the bonnet as I have never seen that before on any other car I have owned. Cleary I dont have...

It is a fault, checked it with Trading standards and under the saled of goods act it is not of satisfactory quality as it is reasonable to expect to pull back your windscreen wipers to wash your car/change your blades. It wasnt exactly forced back mate, like I said it felt a bit stiff but I put...

I also think as it is a manufacturer design fault I should be covered by the consumer protection act. Hopefully this means I can claim for repair from Camden motors.

Its too late for that, its scratched down to the metal. The salesman said he had the same issue with his car, and that he "had to learn the hard way too". I was fuming by this point and said that if he knew it was a design fault when I bought the car why didnt he tell me and I could have taken...

So where would I as a consumer stand on this issue? Can I get Renault to repair the damage done?

I hand washed my new car at weekend, and as you do I lifted the windscreen wipers to wash the window. It felt a bit stiff, but I just put this down to being a new car. I was gutted to see when I put them down that it had a left a scratch on my bonnet and was down the metal. I took this back to...