Windscreen wipers on sport 197

[Masur]

I hand washed my new car at weekend, and as you do I lifted the windscreen wipers to wash the window. It felt a bit stiff, but I just put this down to being a new car. I was gutted to see when I put them down that it had a left a scratch on my bonnet and was down the metal. I took this back to my dealer who told me it was a design fault and there was nothing they could do!!!

Has anyone else had this trouble, or are they just trying to fob me off?

 

[willynwilson]

I hand washed my new car at weekend, and as you do I lifted the windscreen wipers to wash the window. It felt a bit stiff, but I just put this down to being a new car. I was gutted to see when I put them down that it had a left a scratch on my bonnet and was down the metal. I took this back to my dealer who told me it was a design fault and there was nothing they could do!!!

Has anyone else had this trouble, or are they just trying to fob me off?

had exactly the same problem!

lifted the wipers up for a wash and noticed that my drivers side wiper had put a 1 inch scratch in the bonnet, so annoying because you can see it when you drive!

i took it back to the garage and they said the same thing,

 

[Initiale]

It's the same on all Clio III - you can't lift the driver's wiper. Don't understand how you're supposed to change the wipers if you can't lift it up...?

 

[SC03OTT]

thats the second time renault has done something like that (that i know of). it was the same on the mk1 megane. if you had a rear spoiler, you could not lift the rear wiper up.

 

[Masur]

So where would I as a consumer stand on this issue? Can I get Renault to repair the damage done?

 

[MTM]

Yup - i said this last year when I bought my 197 - crazy how they designed them.

 

[ForceIndia]

Get watchdog involved, french cnuts

 

[towlie]

Yep! same on my Mk3 SX. Luckily i didn't do any damage as i lifted them up slowly but noticed that you can't actually lift either of the wipers up properly and they do touch the bonnet. Can't really do much about it really, just have to be careful when cleaning the windscreen i guess.

 

[Masur]

Yep! same on my Mk3 SX. Luckily i didn't do any damage as i lifted them up slowly but noticed that you can't actually lift either of the wipers up properly and they do touch the bonnet. Can't really do much about it really, just have to be careful when cleaning the windscreen i guess.

Its too late for that, its scratched down to the metal. The salesman said he had the same issue with his car, and that he "had to learn the hard way too". I was fuming by this point and said that if he knew it was a design fault when I bought the car why didnt he tell me and I could have taken extra care or put a cloth between them both.

 

[gtruk]

because he is an inconsiderate c unit

 

[Masur]

I also think as it is a manufacturer design fault I should be covered by the consumer protection act. Hopefully this means I can claim for repair from Camden motors.

 

[Gaz_]

Why is it a fault? Nothing should be forced back..... i've replaced my wipers no problem. Didnt you notce they were twatting the bonnet when forcing them back lol. Learnt the hard way i say

 

[Masur]

Why is it a fault? Nothing should be forced back..... i've replaced my wipers no problem. Didnt you notce they were tw*tting the bonnet when forcing them back lol. Learnt the hard way i say

It is a fault, checked it with Trading standards and under the saled of goods act it is not of satisfactory quality as it is reasonable to expect to pull back your windscreen wipers to wash your car/change your blades.

It wasnt exactly forced back mate, like I said it felt a bit stiff but I put that down to being new. I wasnt exactly wrenching it with my foot on the side panal because it wouldnt move.

 

[SBV116]

Why is it a fault? Nothing should be forced back..... i've replaced my wipers no problem. Didnt you notce they were tw*tting the bonnet when forcing them back lol. Learnt the hard way i say

It is a fault, checked it with Trading standards and under the saled of goods act it is not of satisfactory quality as it is reasonable to expect to pull back your windscreen wipers to wash your car/change your blades.

It wasnt exactly forced back mate, like I said it felt a bit stiff but I put that down to being new. I wasnt exactly wrenching it with my foot on the side panal because it wouldnt move.

What? you dont lift the arm to change the blades??!!

Trading standards are chatting bubbles!

 

[Gaz_]

But nothing should be forced, that my point. In which way are they faulty? They clear the screen from rain....... thats it!!! Does it state in the handbook they can be pulled back to wash/change wipers? Its a bit like saying its a design fault that you have to take the bumper off to change a bulb in your headlamp.........

 

[Sash]

Just wipe the screen and turn the ignition off with them vertical on the screen!

 

[willynwilson]

they are desgined to be pulled back to change the blades,

thats why they pull back! otherwise whats the point?

 

[SBV116]

you only have to lift them about an inch to change the blades though? not into the bonnet?!

 

[Gaz_]

its common sense!!!! lol. they only pull back a wee bit, so NOT to hit the bonnet unless forced

 

[Gaz_]

you only have to lift them about an inch to change the blades though? not into the bonnet?!

It was obvious even to us

 

[willynwilson]

if you try it on your 197 gaz, you will notice that they dont have to pulled back that far to start scratching the bonnet.

 

[Gaz_]

.

 

[Gaz_]

.......but i would notice it was hitting the bonnet lol!!! I changed mine about a month ago. You dont keep ragging stuff till something breaks/scratches etc

 

[CabinFever]

Stop the wiper Mid sweep, pull them back and clean...... simple really!

 

[Gaz_]

Stop the wiper Mid sweep, pull them back and clean...... simple really!

You'd have thought

 

[daydotz]

noticed this ages ago i looked in the manuel an it shows it being changed without lifting it completely

 

[willynwilson]

to be honest i didnt notice it had scratched until it was up, i was used to pulling them up on old cars, that i didnt even think that it would cause damage to the bonnet,

but oh well, what i do now, is that i lift the bonnet then lift up, doesnt catch it.

 

[daydotz]

i wont be trusting my stealer to change my blades then ive got a tiny mark which i can touchup after my atempt i can only get both to lift slighty an im not going to force either

 

[Masur]

Exactly, I am used to other cars lifting up completely to wash/change blades. Being as my car was brand new I thought that the arms were a little stiff was all, and didnt expect them to be rubbing on the bonnet as I have never seen that before on any other car I have owned. Cleary I dont have the IQ of some of you geniuses who spotted the issue straight away, but then we cant all be mensa candidates.

From the Trading Standards point is that it is not unreasonable to expect to lift your blades to wash the screen or change the blades. And if thats the stand point then I am going to go with it.

 

[Masur]

And please refer to my earlier point, that I was not "forcing" it just felt a little stiff. If I was "forcing" the clearly I would have realised something was wrong.

 

[Masur]

But nothing should be forced, that my point. In which way are they faulty? They clear the screen from rain....... thats it!!! Does it state in the handbook they can be pulled back to wash/change wipers? Its a bit like saying its a design fault that you have to take the bumper off to change a bulb in your headlamp.........

No taking a bumber off to change a bulb does not damage the car in any way. It is just inconvenient. Damaging paint work is not "satisfactory", and thats what the sale of goods covers

 

[Griff]

You'll get a polite f..k off from renault.

 

[Masur]

You'll get a polite f..k off from renault.

Its not Renault I have to deal with. Its Retailer I bought it from. Nothing to do with the manufacturer

 

[Griff]

You'll get a polite f..k off from renault.

Its not Renault I have to deal with. Its Retailer I bought it from. Nothing to do with the manufacturer

Ok... You can google Trading standards all you like but the retailer will, in an equally polite manner, tell you to take up the problem with Renault.

 

[Masur]

Its not Renault I have to deal with. Its Retailer I bought it from. Nothing to do with the manufacturer

Ok... You can google Trading standards all you like but the retailer will, in an equally polite manner, tell you to take up the problem with Renault.

No I didnt google trading standards, I spoke to them and explained the problem. There is a law in this country called the sale of goods act. This act covers everything sold in this country. The retailer is liable for all goods sold, not the manufacturer, therefore the retailer is liable for any issues that arise from said sale. My issue is the unsatisfactory wiper blades which have damaged my car. Legally I am well within my rights to ask for a repair or compensation. You lot can say I am stupid or a tw*t for not noticing the rub on the bonnet, but that is not the issue here. The car as a whole has a fault that damages the car. The booklet does not advise you to not lift the blades all the way, so why shouldnt I?

 

[Griff]

Ok... You can google Trading standards all you like but the retailer will, in an equally polite manner, tell you to take up the problem with Renault.

No I didnt google trading standards, I spoke to them and explained the problem. There is a law in this country called the sale of goods act. This act covers everything sold in this country. The retailer is liable for all goods sold, not the manufacturer, therefore the retailer is liable for any issues that arise from said sale. My issue is the unsatisfactory wiper blades which have damaged my car. Legally I am well within my rights to ask for a repair or compensation. You lot can say I am stupid or a tw*t for not noticing the rub on the bonnet, but that is not the issue here. The car as a whole has a fault that damages the car. The booklet does not advise you to not lift the blades all the way, so why shouldnt I?

Trading standards say lots of thing and I know the sales of goods act very well from past employment.. HOWEVER the way things are dealt with in the real world is very different.

By all means go ahead and speak to the retailer but don't be surprised when they point you to Renault and wash their hands of you.

 

[Masur]

No I didnt google trading standards, I spoke to them and explained the problem. There is a law in this country called the sale of goods act. This act covers everything sold in this country. The retailer is liable for all goods sold, not the manufacturer, therefore the retailer is liable for any issues that arise from said sale. My issue is the unsatisfactory wiper blades which have damaged my car. Legally I am well within my rights to ask for a repair or compensation. You lot can say I am stupid or a tw*t for not noticing the rub on the bonnet, but that is not the issue here. The car as a whole has a fault that damages the car. The booklet does not advise you to not lift the blades all the way, so why shouldnt I?

Trading standards say lots of thing and I know the sales of goods act very well from past employment.. HOWEVER the way things are dealt with in the real world is very different.

By all means go ahead and speak to the retailer but don't be surprised when they point you to Renault and wash their hands of you.

Yeah no worries, I will even if I have to take it to the small claims court. As long as I follow the process of writing to them with my problems and making everything official.

I will be sure to update you with how its gone

 

[SBV116]

Sales of goods act? I dont understand what that has to do with them? they wipe your window? is that not what wipers do? So what is wrong with them?

 

[Masur]

Sales of goods act? I dont understand what that has to do with them? they wipe your window? is that not what wipers do? So what is wrong with them?

Ok, here I go again. Yes they wipe windows, but they also lift out, otherwise why would they allow the wiper to be lifted off the windscreen, and allow them to come so far back?

When you buy something everything has to be satisfactory, and this isnt. When the wipers are pulled back it damages the car (which is what I bought, the car).

 

[SBV116]

The wipers have to move a little bit, so they can have the blades changed, and if there was no spring they would not pull onto / clear the screen!

What i am trying to say is, they dont NEED to pull up to the point they hit the bonnet to do what they were designed to do, so how can there be a problem with them?