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i had exactly the same thing. took me ages to get them to sort it. They will need to throttle your line speed down to a level which doesn't cause errors on the line. data is basically being sent too fast for the line to process it all. mine was reduced from 8 to 4 but at least it works without...
please bear in mind this is going to run a multimillion pound luxury car seat production line for jag.
Don't think some dodgy freeware is going to used.
i've tried. you are paying for "upto 16mb" even though they can't provide the "max" package. You're also paying for the unlimited downloads. Wish i'd gone for the mid package now cos thats all i can receive speedwise