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You should move closer to work tbf, that is if you're planning on staying with the company..!
Cant imagine it would fair up well if you slept in lol (in which case you would need a 182) lol
Also if it hasnt been said, id phone the DVLA and explain the situation and also maybe get them to send you comformation in writing thus far you will have the relevant evidence should you have to take this the full road.
What are they doing about your 197 being advertised on their website etc...
It would actually be worth getting a lawyers letter drafted up should they drag their heels any more than now!
So have you ever seen this service book or have they just told you they "have" had it all along?
What if they do find it and just stamp it anyway...?
Thats such poor service im actually suprised its a main dealer.
Like you say though, the deceit alone is worth making a fuss over.
Im really picky that way aswell, its the type of thing unsuspecting people get stung for come re-sale time
I test drove one before i settled for the C2 GT.
Cant remember how it drives but i recall the senso drive done my tits in (this was 5 years ago i gather there have been moderate changes since)
ASlong as you enjoy it thats the main thing matey :)