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I had a similar issue with a void sticker being missing, I had not let anyone bar the official repair centre's touch my phone, I was told that I would have to pay a £25 admin fee so I went mental at the manager who refused to do anything so I contacted the Communications ombudsmen who told me I...
I just use my torque wrench in reverse to undo my wheel bolts, I keep that in the car as I refuse to use those stupid wheel bars that come with the car.
I think a phone is a very personal thing, I think geekier people tend to use Android, people who want something that just works use the iPhone and 15 year old girls use Blackberry's .
I want someone to make a phone with the iPhone build quality but the Android OS, that would be perfection for me.