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Do you only get an upgrade every 18 months with that then Deb ??
I think you do unfortunatly, a bit of a pain as I get fed up with a phone or break it by about 6 months, but oh well! Might be worth checking this though, some contracts might let you?
Oh my god, that's really bad, hope you get it sorted! When I used to have my citroen, it always seemed to come out the dealers with something broken or a big scuff on the bumper!