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I've got it. Has been pretty much spot on since I got it some, ooo, 6 years ago. Been down once. And yeah, their first line 'technical help' are very poor. Maybe check to see if any of your neighbours have VM? Get their opinions?
I was in the US last month. There was free wifi pretty much everywhere I went, so in my experience you won't need data at all. Two weeks I was there and my extra charges amounted to £1.31 (for voicemail). Calling home was free. Facetime FTW!