I'm with admiral.
Customer service is, um 'varying' lol
Half the time you get someone in a foreign country who can hardly speak english, the other half you get some nice chatty bird oop north!
They are pretty good about keeping you in the know and don't charge silly money for modifications if you add them during the year.
One thing I wasn't overly happy with was the fact that they wanted to remove my NCB because I'd had an 'accident', despite the fact I got 100% costs off the other bloke (he reversed into my parked car while I was 40 miles away in london). I only told them about it as I didn't want them to sting me next year, saying "we had this paperwork come through but you didn't tell us about it blah blah blah"
After some persuasive words

they relented and said I could keep the NCB.
Bloody good job! lol