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Anyone use SurfControl?



Cookie

ClioSport Club Member
At the end of my tether with this POS web filtering s**t, god only knows why we don't use Websense

Anyone used it before? Having issues with rules not being applied
 

Dafthead

ClioSport Club Member
  Q8 E-Tron
Bluecoat FTFW

I know that's no use, but you have nice ladies milling around, and we don't. so f**k you haha
 

Cookie

ClioSport Club Member
Both of you are useless c***s ;)

Via RDP :p

Oooh someone helpful

The rules aren't having any affect on the traffic. It's like it's lumping every user into the admin group rule (one right at the top of the list, lets all admins see everything). So students and staff are getting the same permissions, by the look of things.

Only question is why.. nothing major has changed
 
  Cupra
I presume you have set the rules in the right order? The ones at the top overrule the ones below etc?

RTM?

Are you using user groups in AD? Somebody reset them?
 

Cookie

ClioSport Club Member
Yus I know how those work :)

Thing is, it had been working fine til my boss installed SP3 and then it stopped working completely. So I've done a fresh install and it's now allowing things thru, but not blocking.
 
  Rav4
Yus I know how those work :)

Thing is, it had been working fine til my boss installed SP3 and then it stopped working completely. So I've done a fresh install and it's now allowing things thru, but not blocking.

Coudn't you have rolled back to SP2? ( I know a bit late and it doesn't help :rasp:)
 

Cookie

ClioSport Club Member
It didn't work on a flat build with no service packs, then I just bumped it straight to SP3 to see if it'd solve the problem.. didn't do a thing
 
  Cupra
Fresh install today? It will need to download the latest site definitions. In the SC Webfilter manager, what version of the internet threat database are you running. It should be 2127.

Just noticed that the ISA server SP3 is queued for an update on our server too, was it that one which caused the problem?
 

Cookie

ClioSport Club Member
Yep fresh install today :)

Under the Internet Threat Database bit it says Search Engine Database, version is 788
 
  Cupra
How about the General list?

9qdx80.gif
 

Cookie

ClioSport Club Member
Don't have a general list one..

Services running are..

Web Filter Service
Web Filter Audit Logger
Web Filter Remote Admin
Web Filter Scheduler
 
  Cupra
That'll be part of the problem then... although how it has happened is beyond me. Are the databases attached properly?

The general list contains all of the categorisation data I think.

Could your subscription have expired? Might explain why you can't pick anything up.

I'm off home. Good luck getting it sorted. Our supplier is normally good at sorting out random problems that I have had, might be worth giving yours a shout.
 

Cookie

ClioSport Club Member
Database is showing up fine, from what I can tell. I didn't create a new one for this install, could that be the problem? It's about 700 meg
 
  Cupra
In the webfilter settings, are all the three databases pointing to the same place? It could be that the rules database was in a different one previously?

29koumf.jpg
 

Cookie

ClioSport Club Member
They were running, they're now uninstalled. It's due SQL 2005 SP2, but that hasn't been installed yet.
 

Cookie

ClioSport Club Member
Just as I was reinstalling it, the (only) leased line dropped.. prompting my boss to blame me for breaking the internet.. to which I had a blazing row with him (the word c**t was used more than once) informing him I'd told him to push the directors for another line.

What a wonderful day today wasn't!
 
  Cupra
Just as I was reinstalling it, the (only) leased line dropped.. prompting my boss to blame me for breaking the internet.. to which I had a blazing row with him (the word c**t was used more than once) informing him I'd told him to push the directors for another line.

What a wonderful day today wasn't!

Redundancy? People never want to invest in it, until it is too late. It took three major outages to really get the ball rolling at our place.
 

Cookie

ClioSport Club Member
Yeah, there's none here

There's a 2 meg Thus leased line serving 90 staff and hundreds of students. It's just not enough

Round 2 with the SurfControl... :p
 
  Cupra
When I did a new install, it just all went along automatically. How about if you try to create a new database for it? You can still run reports on the old one if you keep it in the archive.
 

Cookie

ClioSport Club Member
It's running from a new database, I blatted the other one. I doubt we've ever run a report from it tbh.
 
  Cupra
Have you tried your supplier? Ours have logged in remotely to our server and fixed problems I have had in the past. Might be worth a shot?
 

Cookie

ClioSport Club Member
My boss doesn't know where we got it from. Websense still haven't got back to me. I've only been here a few months and I don't know how much longer I'll be here with stupid s**t like this happening.

In the Event Viewer, it's showing it looking to update every list except the General one, despite it being in the file :/

Edit: We bought it direct from SurfControl apparently.. but since they are now owned by Websense and they're ignoring my support tickets I'm up s**t creek
 
Last edited:

Cookie

ClioSport Club Member
I've got a SurfControl Categories.csf which according to the cspconfig file should be the General list.. but doesnt seem to be being used!?
 


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