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Really try not to worry too much mate it can be sorted.
Just ring back in 3 days and they will probably send someone to get into the car who may also be able to make your new key or it will be taken to Renault and they will do it.
WAHOO just had a phone call to say my keys have been handed in at the local train station, so off to pick them up in a bit ready for when i get back to bristol tomoz
glad you got them back! This is the one thing that makes me want to do away with the imobilizer in my car!! then i could just get as many keys as i like cut and shrug everytime i loose a set!! (im pretty shocking with keys! lol)