BT Broadband Extension Socket Problem!

[adamlewis01]

I recently called BT to express the frustration at having a poor internet speed. After my delight of them performing a quick speed check they found that we were recieving a super fast speedy broadband speed of just 300kbps. Anyway, an engineer was booked and after coming home i found a note from the engineer which stated:

"Broadband fine. Speed tested at 3mb (main socket). Fault caused by own Internal/external wiring.

Please move hub into master socket (Downstairs) and connect wireless."

BT Homehubs arent known for being that relaible for signal within our house. All our computers are used upstairs, ie. Xbox, Laptop and Desktop. Therefore our hub is upstairs into an external (not extension lead) phone socket.

So my question is: How can i get 3mb of broadband to my Homehub whilst its upstairs?

Thanks

Adam

 

[Aluco]

Run a cable from downstairs socket through the roof, or depending on whether the fault is with the upstairs socket or the wiring to the upstairs socket swap the downstairs socket for the upstairs one or rewire the house upstairs.

 

[Final Maxim]

i had a shitty wireless aswell, was getting about 2meg on a 16meg line. drilled hole in the ceiling and ran an ethernet cable through it, got a solid 16meg

 

[adamlewis01]

So my best bet is to try and get hold of stupidly long ethernet cable(S) and have them trailing all over the house :dapprove:. Would it be worth moving my main socket upstairs?

 

[Goodj]

So my best bet is to try and get hold of stupidly long ethernet cable(S) and have them trailing all over the house :dapprove:. Would it be worth moving my main socket upstairs?

No, that's still going to be an extension.

get a seperate modem and router:-
Modem by the socket.
Ethernet wire into Router upstairs.

If this doesn't work for you, you might just have to talk to back away from the internet sometimes.

 

[jenic]

Test it first.

Move the hub to the main socket, ethernet to your laptop next to it, speedtest.

If its crap then get BT back, that main socket is theirs to fix.

 

[Goodj]

^
damn right

 

[Dink]

home plugs if it's only for 3Mbit/s

something like this upsairs and a single port one downstairs by the router

 

[Rob182]

Do you have a new set of phones? if so disconnect the ringer cable inside the master socket (it will be cable number 3).

Have a look at http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html for more help.

if not try to get hold of a BT Broadband Accelerator http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25075

This will disconnect the ringer for you.

9/10 Times this will help your problem!

 

[JonnyK]

Test it first.

Move the hub to the main socket, ethernet to your laptop next to it, speedtest.

If its crap then get BT back, that main socket is theirs to fix.

Wrong.

 

[jenic]

Wrong.

Thats what the BT guy said to me when I got infiniti installed last year :S

 

[richy22]

Wrong.

Thats what the BT guy said to me when I got infiniti installed last year :S

The demarcation point between BT & subscribers is after the master socket - i.e. BT supply that socket and subscribers can install their own wiring after that.

Unless things have changed since March.

 

[JonnyK]

openreach supply the socket, who although are technically BT wholesale.

When you talk about BT, you mean BT Retail, who arent openreach.

 

[jenic]

openreach supply the socket, who although are technically BT wholesale.

When you talk about BT, you mean BT Retail, who arent openreach.

But to a customer, it's just BT. No customer cares how they have split there business up tbh

 

[Adam]

BT are BT (Retail)
Openreach are Openreach
BT Wholesale are BT Wholesale

That's the end of that.

You can place an order with BTr to arrange for OR to come and move your master socket (NTE5) to another room in your house, and a mean move it, not run an extension!

As mentioned above, move your Home hub to your master socket and test from there, even take off the front face plate and connect your microfilter to the test point which is behind the front plate.