To be fair though *some* garages do take the piss but then if you see what they're driving its obvious how they pay for em.
The flip side to that coin is that sometimes though "Joe Public" wants the world for nothing and as above, we to have mortgages to pay, kids to feed and buy for, etc. I had a middle age lady bring an '02 Fiat Punto in for a timing belt service for which I charged her £140 to supply and fit a new timing belt kit, water pump, coolant and thermostat. I advised the water pump be done before even touching the job as it was noisey so took the time to explain why we advise the change of pumps and she agreed on the work/price. Great, a nice little afternoon job especially as it turned out the pump was leaking and the bearing race had excessive play in it so it did need changing so afterwards. I called the customer to say it was ready for collection and her husband came with her - imediately through the door he started acting the tw*t:
HIM: "I paid £95 for this job last time"
ME: "When was this not recently I assume?"
HIM "About 3years ago"
ME: "Well they didn't change your water pump then as the casting is date marked March 2001" (Note the car was an 02 plate)
HIM: "How do you know, they did and I'm not an idiot you know"
ME: "Here's your old pump and notice how its knackered and the production dates stamped in the casting? This is a genuine Fiat pump and not les than 3 years old"
HIM: "Yes but thats not the point, I've never heard of a water pump being changed at the same time as the timing belt"
ME: "Well I do the job properly and advise accordingly. I can't comment on other garages advice"
HIM: "Well give me £40 off then"
ME: "Erm, I can't do that i'm afraid and the bill is the bill to which your wife has already okayed before I touched the vehicle"
HIM: "Well we're not paying anymore than £120"
ME: "Well i'm afraid you can't have your vehicles keys out of the key safe then. Do you really think the bill is that un-reasonable?"
HIM: "That's not the point, the point is its more than last time"
ME: "So waht is the point? I know times are hard but do you really expect me to work for nothing as the job isn't a massive profit"
This went on for at least 20 minutes till he eventually signed the bill and paid up but apparently i'm still a cowboy! Sometimes the customer can be an all knowing "jack of all trades, qualified in non" massive bell end!
Mick