im keen to get my clunk sorted out, so before I booked a session with my local reno dealer (not so local now - 20 miles away) i thought id call reno uk and ask if they have issued their dealers with any technical bulletins that relate to a clunk under acceleration on the Clio 172. I thought that if I went to my dealer armed with the bulletin details, it would mean a) reno uk recognise it as a fault and so the dealer would have to b) it would save time faffing about. After the customer service lady took all my details (which has happended every time i call reno uk - maybe they press delete rather than enter?) she said oh, i cant help with that. Were just customer services. You need technical support for that question. when I asked to be put through to technical support, she said I cant, because theyre not customer facing. Have you asked your local dealer if they have received a bulletin about the clunk? .So, i have to ask my dealer if reno uk has told them, because reno uk cant tell me if it has told them? (and, as it happened, the dealer has not been told by reno uk about the noise or the fix - surprise surprise. I suspect tomorrows visit will be a grim affair).
It wasnt the ladys fault, but this is an arse about tit way of doing things. Does anyone know whats the best way to approach my dealer tomorrow to get this fixed as painlessly as possible?
g
[Edited by Scudetto on 31 March 2005 at 9:16am]
