Greenlight (Highway Insurance) WARNING

[SteveC047]

On Saturday while driving the Trophy, I was stop by the a traffic cop for speeding. Hold my hands up to that, Guy was really cool dealt with the offence fair and quick with a slap on the wrist.

Problem came when he put my car reg through the National Database and it came back as me being the registerd owner but NO INSURANCE listed against the car.

I was advised that the car would be taken away and that I would have to pay the £250 release charge once I could prove that the car was insured.

When I first took my insurance out with Greenlight I was advised that the best price for the year was through Highway. No i had read a few post about how good/bad they were but though that as I was saving £90 on my renewl that i would give them a try.

I decided to pay monthly and gave them all my bank details, everything was fine 2 monthly payments went out. On the thrid month I was then sent a letter telling me that they were unabe to take payment and that they would be charging me an additional £25 late payment fee.

I contacted them and checked all be bank details, they read the details back and I confimred that they were all correct, so i thought that fine no more problems.

This same problem continued for 3 months after the initiall letter, each time there was more than enough money in the account, and they had the correct details. Finally after numerous calls they sorted the issue and have been taking the money ever since.

Going back to the problem with my car been unisured, i was lucky enough to have my recent bank statement that confirmed that payment was been taken for the Insuance. The police officer even said that the likelyhood of a 55plate car, with current tax not been insured was unusal and said that due to the fact i was able to show some proof that payment was been made, he would allow me to drive the car back home.

I was also advised that the car should be left off the road until i was able to show the local station the Insurance cirtificate and proof of at least 3 months payments. Took all the details and spoke to the officer that stopped me, he looked the details up on the PNC system and advised me that the possible reason for the issue was that the Insurance company decided not to update the national system.

I have spoken to Greenlight who have apoligies for the inconvience that had been caused, and I have been assured that the details will be put on the system to stop any further issues.

In a way I am glad that i was stopped for speeding as i would never of found out about the incompetence of the above insurance company.

I was really glad that i was let off but was very shakin up by the thought that I was unisured.

Moral of the story DO NOT GET INSURANCE THROUGH GREENLIGHT/HIGHWAY. If you do get insurance through Greenlight (who may i add have been excellant over the issues which I have had) Make sure you request that Highway is not one of the Insurance Companies.

I would like to apoligies for the long post but i felt that people needed to know who sh*t Highway are.

 

[BrianR]

I had a broadly similar problem when I tried to tax a vehicle on line. I was refused the application because there was no record of the vehicle being insured.

I phoned the insurers and went ballistic at them. They told me the broker was responsible for informing the MID (motor insurance database) and had failed to do so and although I was covered, the records had not been updated.

In my case the cause was a transferred cherished number that had not been notified to the MID, but my concern was that had my Daughter or I been stopped driving the vehicle, how were the Police going to deal with a lorry loaded with horses, confiscate them ?

It took 7 days for the record to be updated and in the intervening period we carried the insurance certificate, just in case.

 

[Neil@greenlight]

I have looked at your case i cannot see any problem with the payment on the policy but the direct debit side of things are handled by a finance company and we only get notified should a default occur.

We actually sent you out the full insurance certificate out to you on 5th June 2006 so this proves insurance is in force.

In terms of the electronic database (MID) We transmit the details electronically down the interntet to Highway (or which ever company we used) then Highway transmitt the details to the MID. In some cases a typing error on the registration number or a tramission problem can cause your policy not appear on the database. Its a simple fix though with just a phone call to the insurer needed to check details and re-submitt the database transmission.

Albeit a very rare occurance its not just Highway insurance, it happens to all the insurers we deal with.

Just to confirm we have got Highway to resubmitt details so your vehicle will appear on the database within 3 working days.

Sorry for any inconvinience caused.

Best Regards
Neil
Greenlight

 

[cliokiz]

Why can't all insurers be as helpful as Greenlight?

 

[Neil@greenlight]

They told me the broker was responsible for informing the MID (motor insurance database) and had failed to do so and although I was covered, the records had not been updated.

Its only brokers with over 100,000 annual policy counts that can submitt to the MID.

We have to rely on the underwirter submitting the details to the MID.

Best Regards
Neil
Greenlight

 

[Maz]

Thats a joke imho

 

[Dave]

As a Police Officer I can confirm the basics of what Neil is saying. I sometimes stop people who claim they are insured with large companies like Elephant and Egg and PNC says "Insurance Not Held".

Often it is an error on the PNC caused by the insurer supplying incorrect details. The powers are there to seize the motor but what with the new radio system having telephony I have been able to phone insurers in the past and confirm the vehicle is insured. However policing is 24hrs and some customer service departments are only open during office hours so this is not a water tight solution.

The best thing to do is carry a copy of your insurance certificate. Whilst this again does not prove a policy is in force against the vehicle, it does go some way to quelling any suspicions from the police.

Also remember that if an officer is calling an insurer to confirm insurance is in force on a certain car, he can also ask about whether your mods are on the policy.

 

[SteveC047]

Neil I appricate your time and help.

Unfortuantely everything that has gone on since insuraning my car with yourself, has meant that my confidence in your company and Highway in particular has gone. Therefore when I am due to renew my insurance I shall be taking my business else where.

The reason why I am so annoyed with the situation is the fact that if my car had been taken away, and the officer that stopped me wasnt so understanding I would have been charged not only for the car been taken to a secure centre but also for the relase which I have since found out cost £250 and is no refunadable even if proof that no offence can be shown.

God forbid that I was in an accident and the police where called, I have a feeling that i may have been given more than a slapped wrist.


Once again I am not having a direct dig at Greenlight, each time that i have spoken to them they have been very polite and efficent, It Highway that i have the problem with, and from reading other posts on this forum and many others its not just me.

My advice Neil is to stop dealing with them as it will only drag Greenlights name down.

RANT OVER (till the next c**k up) LOL

 

[Rich]

Are the days of having 7 days to produce your document's over now Dave?

 

[White16valver]

This is why I specifically ask not to go with Highway!

Do a search on it - definitely been previous posts about them!

 

[SteveC047]

"Also remember that if an officer is calling an insurer to confirm insurance is in force on a certain car, he can also ask about whether your mods are on the policy."

LOL he asked what I had done to the car, and when I told him it was totally standard he gave me a look as if to say "yeah whatever"

I ended up having to explain that the car came out of the factory looking the way it does, with the suspension, wheels and exhasuts and that the logo on the sills was part of the car not something I put on. He ended up just laughing and told me it looked rather boy racerish LOL

 

[BrianR]

They told me the broker was responsible for informing the MID (motor insurance database) and had failed to do so and although I was covered, the records had not been updated.

Its only brokers with over 100,000 annual policy counts that can submitt to the MID.

We have to rely on the underwirter submitting the details to the MID.

Best Regards
Neil
Greenlight

That may well be true Neil, but why do insurers immediately retreat to "Its not us, its someone else's fault " land, when a problem arises for one of their customers.

Customer who have paid (often through the nose ) for a service, can reasonably expect someone to deal professionally with these issues and not pass the buck.

Had my Daughter or I, found out about this c**k up during a roadside stop, with the wrong Officer, We could easily have had our lorry and Horses confiscated.

Explaining to the Police that "Its only brokers with over 100,000 annual policy counts etc " might not have been the first thing that sprung to mind.

 

[SteveC047]

Paul

I looked at the info you posted and as per normal decided to try them anyway. The price difference was quite noticable, and bearing in mind I had jumped from a 1.4 clio to the Trophy any cash I could save was always a plus point.

Hindsight is a wonderfull thing LOL

 

[Neil@greenlight]

1) The reason why I am so annoyed with the situation is the fact that if my car had been taken away, and the officer that stopped me wasnt so understanding I would have been charged not only for the car been taken to a secure centre but also for the relase which I have since found out cost £250 and is no refunadable even if proof that no offence can be shown.

2) God forbid that I was in an accident and the police where called, I have a feeling that i may have been given more than a slapped wrist.

1) If the vehicle had been taken away and you were charged £250 to release it we would request that Highway reimburse you for the charges...If they would not then I would see if Greenlight could refund the commssion we earnt on your policy which would go towards the release fee.

2) You bought and paid for insurance so we could proove to the police that cover was in force then you would be fine.

This is a very rare occurance and I have only seen 7 or 8 of these since the introduction of the MID

I'm sorry that you feel unhappy, if you wanted to cancel the cover now I could contact Highway and see if they would be willing to offer a pro-ratta cancellation refund meaning you could seek alternative cover elsewhere.

Highway are not the only insurer we use, if you are happy with our service would you consider staying with us via a different insurer?

Best Regards
Neil
Greenlight

 

[SteveC047]

Its only brokers with over 100,000 annual policy counts that can submitt to the MID.

We have to rely on the underwirter submitting the details to the MID.

Best Regards
Neil
Greenlight

That may well be true Neil, but why do insurers immediately retreat to "Its not us, its someone else's fault " land, when a problem arises for one of their customers.

Customer who have paid (often through the nose ) for a service, can reasonably expect someone to deal professionally with these issues and not pass the buck.

Had my Daughter or I, found out about this c**k up during a roadside stop, with the wrong Officer, We could easily have had our lorry and Horses confiscated.

Explaining to the Police that "Its only brokers with over 100,000 annual policy counts etc " might not have been the first thing that sprung to mind.

My point exactally this is the reason why I am so pi$$ed off. With the new laws in place the wrong officer who was having a bad day could of easily taken my car away. Bearing in mind that this was On saturday after the insurance company had closed. Therefore my car would of been impounded for a min of 2 days at a cost to me of £250 a day. That would of been close to the initaill cost of insuring the car. With no way of claiming the money back.

I am sure that if I this had of happend Highway would of told me where to go if I tried to claim the cost of having the car impounded.

(THANKS NEIL FOR CLEARING THE ABOVE FOR ME)

Neil TBH with you I have until May left on the policy, the amount that I would have returned would be pathetic.

 

[Neil@greenlight]

That may well be true Neil, but why do insurers immediately retreat to "Its not us, its someone else's fault " land, when a problem arises for one of their customers.

Customer who have paid (often through the nose ) for a service, can reasonably expect someone to deal professionally with these issues and not pass the buck.

Had my Daughter or I, found out about this c**k up during a roadside stop, with the wrong Officer, We could easily have had our lorry and Horses confiscated.

Explaining to the Police that "Its only brokers with over 100,000 annual policy counts etc " might not have been the first thing that sprung to mind.

That may well be true Neil, but why do insurers immediately retreat to "Its not us, its someone else's fault " land, when a problem arises for one of their customers.

Customer who have paid (often through the nose ) for a service, can reasonably expect someone to deal professionally with these issues and not pass the buck.

Explaining to the Police that "Its only brokers with over 100,000 annual policy counts etc " might not have been the first thing that sprung to mind.

I'm not passing the blame, im just explaining that in our case we do not have access to the MID so have no control as to what is entered.

I also wasn't suggesting that you use my explanation to the police, I am simply telling you how the system works.

As soon as the customer notified us of the problem we have contacted the insurer and corrected it what more can we do!

As with every industry where human input is needed mistakes can occur or even electronic transmissions errors can occur so this or similar MID related problems can and will happen to any insurer in the UK.

Best Regards
Neil
Greenlight

P.S We only insure highperformance and modified vehicles so we wouldn't really come accross the lorry/horses impound issue.

 

[BrianR]

That may well be true Neil, but why do insurers immediately retreat to "Its not us, its someone else's fault " land, when a problem arises for one of their customers.

Customer who have paid (often through the nose ) for a service, can reasonably expect someone to deal professionally with these issues and not pass the buck.

Explaining to the Police that "Its only brokers with over 100,000 annual policy counts etc " might not have been the first thing that sprung to mind.

I'm not passing the blame, im just explaining that in our case we do not have access to the MID so have no control as to what is entered.

I also wasn't suggesting that you use my explanation to the police, I am simply telling you how the system works.

As soon as the customer notified us of the problem we have contacted the insurer and corrected it what more can we do!

As with every industry where human input is needed mistakes can occur or even electronic transmissions errors can occur so this or similar MID related problems can and will happen to any insurer in the UK.

Best Regards
Neil
Greenlight

P.S We only insure highperformance and modified vehicles so we wouldn't really come accross the lorry/horses impound issue.

I rest my case ^^^^^^^^^^^^^^

 

[MCG]

With reference to your vehicle not being on the MID, its not Greenlights fault. They just EDI the policy details over to the underwriter. the underwriter has to register your insurance on the MID. I work for AA car insurance, and we get people complaining about the same problem all the time. Any insurance company is not obliged to register your insurance on the MID, by law they only have to issue you with a valid certificate. If you can't provide this to the police, or if they wont give you time to provide it before taking your car, then its not the broker or the underwriters problem.

 

[alexbleubolt]

green hoes

 

[Neil@greenlight]

With reference to your vehicle not being on the MID, its not Greenlights fault. They just EDI the policy details over to the underwriter. the underwriter has to register your insurance on the MID. I work for AA car insurance, and we get people complaining about the same problem all the time. Any insurance company is not obliged to register your insurance on the MID, by law they only have to issue you with a valid certificate. If you can't provide this to the police, or if they wont give you time to provide it before taking your car, then its not the broker or the underwriters problem.

:cheers::clap:

 

[Neil@greenlight]

On Saturday while driving the Trophy, I was stop by the a traffic cop for speeding. Hold my hands up to that, Guy was really cool dealt with the offence fair and quick with a slap on the wrist.

I have just heard back from Highway who checked the Motor Insurer database following my request to re-submit the details. Your car actually appears on the Motor Insurer Database twice once with Highway and once with another insurer. This would more then likely of caused a conflict with the police PNC check.

There are a couple of reasons why the vehicle has been entered twice:

1) Simply your previous insurer have not cancelled or lapsed the policy, was your prior policy on an automatic renewal basis?

2) The more sinister one is that a theif may be using your vehicle regsitration number on stolen/cloned car.

If you could contact me as soon as possible on 01277 263030 we can get to the bottom of the second entry as this problem will continue to occur when there are two entries for the same car.

So after all this Highway have actually put the car on the database....Its the dual entry that has caused the problem NOT Greenlight or Highway!!

 

[SteveC047]

Thing is Neil when the police office checked the details the car was registerds as NO Insurance, I then spoke to one of your guys Yesterday who stated after speaking to Highway that the details had never been sent the the main database.

I am guessing that when you have looked into it and asked them to re submitt the details they have added the dat twice once for you and once for the guy I spoke to yesterday (Dave i believe)

I really appriceate the help that you have given me,

What i cant understand is even with two details on there system, why would it have come up with no insurance, surly it would have come up with duplicate insurance and then the officer would have had to look into it further.

 

[Turkish]

With reference to your vehicle not being on the MID, its not Greenlights fault. They just EDI the policy details over to the underwriter. the underwriter has to register your insurance on the MID. I work for AA car insurance, and we get people complaining about the same problem all the time. Any insurance company is not obliged to register your insurance on the MID, by law they only have to issue you with a valid certificate. If you can't provide this to the police, or if they wont give you time to provide it before taking your car, then its not the broker or the underwriters problem.

So if the insurance company is only legally obliged to issue a certificate are the underwriters legally bound to not only register your cover on the MID and compensate you in the event of a "balls up" ?

If this isnt the case it all sounds like a big loophole that only results in us the customer possibly being put in line for charges that we A. Should not liable for and B. If we had not been made aware of the technicalities of the situation obviously not likely to be checking up on. Not to mention the fact why should we have to ring around checking with our insurer and broker that all this had been done when we pay a not inconsiderate amount of money for our cover in the first place.

 

[SteveC047]

What I am struggling to understand is that Insurance companies are fullly aware of the new legistraion that the Government have brought into practice regading Uninsured cars and the taking and destroying of the cars.

Your saying that as an insurance company they only have to issue the policy to the customer, but surely not updating the details on to the database is just been plain lazy, you have already got the details of the car/number plate, colour engine size, which us the customer and the DVLA have supplied. How long does it actually take to transmitt the details

 

[Neil@greenlight]

What i cant understand is even with two details on there system, why would it have come up with no insurance, surly it would have come up with duplicate insurance and then the officer would have had to look into it further.

Can you call me on 01277 263030 so we can get the incorrect entry on the database looked into and removed. If you wanted to fax me a copy of the vehicle V5 I can look into the duplciate entry on your behalf and PM you my findings.

We contacted a senior member of staff at Highway today and they checked the database and found the two entries.

Best Regards
Neil
Greenlight

 

[Mike_182]

What amazes me is that the police are allowed to take your car off you there and then, but it isn't a legal requirement to put your details in the database they look in before deciding whether you have to walk to work on Monday because the Labour government has got it's head up it's arse?

f**king hell, this country sucks.

 

[MCG]

With reference to your vehicle not being on the MID, its not Greenlights fault. They just EDI the policy details over to the underwriter. the underwriter has to register your insurance on the MID. I work for AA car insurance, and we get people complaining about the same problem all the time. Any insurance company is not obliged to register your insurance on the MID, by law they only have to issue you with a valid certificate. If you can't provide this to the police, or if they wont give you time to provide it before taking your car, then its not the broker or the underwriters problem.

So if the insurance company is only legally obliged to issue a certificate are the underwriters legally bound to not only register your cover on the MID and compensate you in the event of a "balls up" ?

If this isnt the case it all sounds like a big loophole that only results in us the customer possibly being put in line for charges that we A. Should not liable for and B. If we had not been made aware of the technicalities of the situation obviously not likely to be checking up on. Not to mention the fact why should we have to ring around checking with our insurer and broker that all this had been done when we pay a not inconsiderate amount of money for our cover in the first place.

The underwriters should register your car on the MID, but legally they don't have to. The problem we have is the police, they do not understand the correct proceedures if somebody they have stopped is unable to supply a valid certificate and the vehicle is not on the MID. Every insurance company has a police enquiries hotline, every traffic cop and police dept. should have a list of these numbers. They are supposed to ring the insurers police enquiries line and they will be told whether the person has valid insurance or not. If they take the car away without doing this, then they aren't doing their job properly. If a police officer rings an insurance companies customer service dept to get information, they are always given a police enquiries number to call for any information they require. The police should be paying for him to get his car back as it should not have been taken in the first place without this check.

 

[BrianR]

With reference to your vehicle not being on the MID, its not Greenlights fault. They just EDI the policy details over to the underwriter. the underwriter has to register your insurance on the MID. I work for AA car insurance, and we get people complaining about the same problem all the time. Any insurance company is not obliged to register your insurance on the MID, by law they only have to issue you with a valid certificate. If you can't provide this to the police, or if they wont give you time to provide it before taking your car, then its not the broker or the underwriters problem.

:cheers::clap:

This is absolutely NOT the case, and I would suggest you do some more research on this subject before associating your company with such an ill-informed remark..

Further more, I am appalled that having chosen to join in this thread in order to help your client and allay the fears of many who have viewed this thread, you have chosen to respond to a serious point, by using silly Icons.

This, to me at least, shows a certain lack of professionalism.

 

[MCG]

:cheers::clap:

This is absolutely NOT the case, and I would suggest you do some more research on this subject before associating your company with such an ill-informed remark..

Further more, I am appalled that having chosen to join in this thread in order to help your client and allay the fears of many who have viewed this thread, you have chosen to respond to a serious point, by using silly Icons.

This, to me at least, shows a certain lack of professionalism.

ok then, if this isnt the case? what is the case smartarse? seen as you know better than 2 people who work for an insurance company...

 

[BrianR]

Resorting to insults does nothing but show you are as ignorant of the facts as you are offensive.

I have no intention of engaging in a battle of wits with an unarmed person, do your own research.

 

[Neil@greenlight]

having chosen to join in this thread in order to help your client and allay the fears of many who have viewed this thread, you have chosen to respond to a serious point, by using silly Icons.

This, to me at least, shows a certain lack of professionalism.

Yes i did join this thread to help a customer and we have gotten to the bottom of the problem, i just need the customer to contact me so we can find out which other insurer has entered his details on the database meaning the vehicle appears on it twice.

I don't need to give up my own time to come and post on this forum and i'm simply trying to assist a customer.

Once this problem is sorted for Steveco47 I will not be making any more posts on this forum...I don't need to come on here to get torn to pieces by people for something that turns out to be neither Greenlight or Highway's fault.

If you are so well informed would you care to explain your insurance credentials, and who/where you have worked for in the insurance industry.

This is a casual forum and the icons are there to express an opinion without the needs for words. I used these icons to show that the statement "With reference to your vehicle not being on the MID, its not Greenlights fault. They just EDI the policy details over to the underwriter. the underwriter has to register your insurance on the MID" posted by MCG is absolutley correct.

I would like to think I have been proffessional in all my replies to numerous posts in the past, but as members feel otherwise once this is sorted I will not log on to this forum in future.

Best Regards
Neil
Greenlight

 

[Day]

Cliosport would be dealt a blow if Neil decided to no longer visit.

In the interest of the majority I hope he decides to stay.
I don't see other insurers coming on and providing the same level of knowledge and helpfulness that Neil provides wether in his intrests or not.

I'm sure others would agree with me.

 

[jon_r]

Neil I would ask you to reconsider that decision. ClioSport certainly benefits from your input.

 

[Steviant]

Cliosport would be dealt a blow if Neil decided to no longer visit.

In the interest of the majority I hope he decides to stay.
I don't see other insurers coming on and providing the same level of knowledge and helpfulness that Neil provides wether in his intrests or not.

I'm sure others would agree with me.

100% agree.
I wouldn't let some keyboard warrior who doesn't know anything about the individual's situation spoil it.

Neil has been more than helpful in coming on CS and providing help to sort out the problem. You wouldn't get Elephant or any other insurance broker giving the same professional level of service.

So stick around Neil, ignore the :argue: :butt:

:cheers: :clap:

 

[Cookie]

I agree with them ^

You helped me no end with my problems over Xmas

 

[Englebert]

Although i accept people make mistakes, i feel that that is an easy (and predicatable) excuse to make.

Highway and/or Greenlight should have quality processes in place to verify details once they have been sent. I would expect the least Highway and/or Greenlight to reimburse the guy, so hope you have some success there at least...

You're allowed to make mistakes, but you should learn from them, if Highway and/or Greenlight are using 's**t happens' as an excuse every time then it's inexcusable. I guess it's worrying if, as Neil suggests, that is commonplace throughout the insurance sector.

 

[Neil@greenlight]

Although i accept people make mistakes, i feel that that is an easy (and predicatable) excuse to make.

Highway and/or Greenlight should have quality processes in place to verify details once they have been sent. I would expect the least Highway and/or Greenlight to reimburse the guy, so hope you have some success there at least...

You're allowed to make mistakes, but you should learn from them, if Highway and/or Greenlight are using 's**t happens' as an excuse every time then it's inexcusable. I guess it's worrying if, as Neil suggests, that is commonplace throughout the insurance sector.

As i said above Highway have entered the details on the database at inception of the policy, we would have no reason to suspect that the vehicle would be on there twice.

Its only come to light that its on there twice when Highway ran a database search after i explained the problem yesterday.

We have nothing to re-emburse him for as he hasn't been charged anything nor is it our mistake?

If we had made a typing error on the registration number that led to the clients car not appearing on the database we would re-imburse any charges he recieved as this would of been our fault.

Just to make it clear The problem has occured where another insurer (not highway) have entered the vehicle registration number on the MID as insured as well.

Best Regards
Neil
Greenlight

 

[Dave]

I dont know why people get so aggro over it. The police very rarely lift cars under s.165 without a very good idea that the motor is unisured.

In answer to the earlier question about having 7 days to produce insurance, I have tried to explain this many, many times with people really not understanding the gist of the law. I will try again as Rich is an intelligent chap....

- A Police Officer has the power to Request to see your documents at the Roadside.
i.e. "I require you to produce to me your license, insurance and MOT"
- If you fail to do so, you commit the offence of "Failing to produce your documents at the Roadside"
- The automatic defence to the offence, is to produce your documents at a Station of your choice within 7 days from midnight that night. No further action will be taken.

Thats the mechanism of the law.

S.165 Road Traffic Act 1988 recently got the power to seize vehicles IF;
Vehicle is Uninsured
Driver is Driving Otherwise than in accordance with a license
Driver did not stop long enough for enquiries to be made (I guess Fail to Stop/Decamp from vehicle)

The vehicle can then be seized. However it is very, very rare for police to decide to seize the motor based on the PNC entry saying Insurance "Not Held". It simply means there is no entry for that vehicle. Police then make enquries with the driver and over the telephone and make a decison.

TBH, although correct in drawing your insurers attention to it, its not a huge issue. The car wasnt taken, so other than a stressful 10mins its not the worst thing that could have happened.

 

[BrianR]

Neil,

As that post would appear to be directed at me, I will answer the points you make.

I do not work in the insurance industry therefore in that respect I am not qualified.

I do however hand over large sums of money to the industry and that if nothing else gives me the right to express my views based on my own personal experience and research.

I for one, do not accept the premise that you give up your own time to help out customers and it is naive for anyone to believe you don’t have a commercial interest in promoting the company you work for.
May I add I don’t believe this is wrong, any more than Fred or Edde helping out on mechanical matters and my own input on electrical problems. But we all post on other matters, some even humorous or trivial but I am sure we would not knowingly give out advise that could have a negative impact on some one else, or trivialise their posts with personal insults.

Throwing your toys out the pram for sympathy votes shows a further lack of professionalism, which is unbecoming of both you and your company. If we all did that the first time someone challenged our expressed views, this board would be empty in a week.

I did not join in this thread to cause dissent, far from it, I had experienced first hand the same problem as the originator of the thread and I spent a lot of time sorting it out.

I had hoped my input would avoid others from going through the possible trauma caused by the obviously flawed system that allows this to happen.


Regards

Brian.

My advice to anyone reading this, would be get your V5 out and go on line at http://www.vehiclelicence.gov.uk/EvlPortalApp/?SKIN=directgov

Follow the procedure required as if you were applying for a tax disc on-line and make sure your insurance details are recorded at the DVLA (you can abort the application after they confirm this) This could help you avoid your car being taken from you due to the negligence of your insurer.

 

[De Gal]

Just to add my own tuppence to this post i'm currently insured through A.Flux as i have been for a number of years, always had my policy with Highway and never had a problem, had a car stolen and had to claim, claim was dealt with quickly and professionally and apart from not getting the stereo cover - apparently the car was stolen not the stereo so stereo came under £100 personal items not at the £500 cover as on insurance cert - i got a reasonable payout for the car so couldn't complain!

I think its a credit to greenlight that they have come on here to try and explain the issue, being negative will only encourage companies not to try and be so helpful and transparent in the future imo.

We all know the problem is a piss poor run country with an overstretched police force!