Just matz problems

[dale172]

Is it just me who have some problems with just matz basic customer relations?...

on the 26/9 i sent my design to them on the 29th i paid for them, sent them several e-mails asking whn they would be ready etc..heard nout.

So on Tuesday i gave them a call i was told they were just packaging them as we speak and they'll by with me Wednesday morning(they would even call me tuesday if they had a problem)...feeling alot happier i waited & waited and still nothing so hoping this mornng they would come...Still Nothing...e-mailed them this morning still nothing.

i know i sound like i'm moaning but if they turned around when i ordered and said it would be 'X' amount of days i would of been happy

 

[TheCake]

Over promise, under deliver. Same with most companies mate. I agree - if they said, sorry we're a bit busy its going to take a few extra days you wouldn't mind.

grrrrrrrrr.

 

[dale172]

yeah just bit of a pain @ the end of the day...only so much waiting you can do..wait go polish something in my engine bay lol..going to annoy them and give them a buzz @ lunch

 

[dale172]

gone straight to answerphone...anyone on here work for Justmatz who could help me find out bit more about whats happening?

 

[dale172]

just got a call back wont be ready for another 2 weeks gutted but will be worth the w8